Your TV's warranty in Belgium: what's covered
Two years' legal guarantee, a manufacturer's warranty, sometimes an extension: it's easy to get lost. Here's what Belgian law really guarantees you when you buy a TV, and what isn't covered.
- In Belgium, the legal guarantee is 2 years for a new product
- It is the seller who is responsible for it
- The first year, the fault is presumed to have existed at the time of purchase
- Breakage, falls and storms are not faults of conformity
The statutory guarantee: 2 years, from the seller
For any new goods bought by a consumer, Belgian law requires a conformity guarantee of 2 years from delivery. It is the seller who is answerable for it, not just the manufacturer. If a fault appears during the first year, it is presumed to have existed from the moment of purchase: you do not have to prove it. After one year, it is up to you to show that the fault is not due to misuse.
What you can ask for
- Repair or replacement, free of charge, within a reasonable time.
- A price reduction or a refund, if repair and replacement are impossible or take too long.
What is not covered
- breakage, a fall, a cracked screen;
- damage caused by a storm or power surge (check your home insurance);
- normal wear and tear and misuse.
Other guarantees
The manufacturer's guarantee
Some brands offer more than 2 years on certain models or parts (for example the OLED panel). It is in addition to the statutory guarantee, not a replacement for it.
The extended warranty
It extends cover and may include accidental damage or home call-out. Read carefully what it really adds.
Recupel
The Recupel fee is included in the price. When you buy a new TV, we take back your old one.
Keep your receipt, even as a photo on your phone. If there is a problem, bring the TV in or call us: we handle the case with the brand.
Frequently asked questions
Does the guarantee restart after a repair?
No, generally the 2-year period keeps running. The period is suspended while the TV is under repair.
Can I contact the brand directly?
Yes, for its commercial guarantee. But the statutory guarantee binds you to the seller: it is often simpler to go through the shop.
Does the guarantee apply to online purchases?
Yes, the 2 years also apply to purchases on nimestore.com, in addition to the 14-day right of withdrawal.
Come and compare the screens in person
At our Temploux shop, we switch on TVs side by side with your content. Or ask our expert salesperson online, right now.
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