When will I receive my order?
In 1 to 3 working days in Belgium. The exact date is shown on every product page, for example "Delivered between Mon 26 Oct and Wed 28 Oct".
How much does delivery cost?
Your choice: to the door €24.20, into the room of use €36.30, or with installation €66.55. Collection from our Temploux store is free.
Will you take back my old appliance?
Yes, free of charge, for an equivalent appliance when you buy a new one.
What's the warranty?
2 years, parts and labour, on all our new appliances. How long spare parts are available is shown on each product page (for example 10 years).
My appliance has broken down, what should I do?
Open the page If it breaks down : choose your appliance's brand, you'll see straight away who to contact and what to prepare, and you can open your after-sales case online.
Can I return an item?
Yes, you have 14 days after receipt to change your mind. Let us know with your order number (or with the withdrawal form), send the item back or drop it off at the store. You are refunded within 14 days.
Is the product in stock at the store?
It's shown on every product page. If it's not in stock, it can be delivered to your home, or ordered and collected in Temploux.
How to pay?
Online: bank card, Bancontact or Apple Pay, secure payment via Mollie or PayPlug. In store: cash, card or eco-vouchers.
What is the Nimesclub member price?
Membership costs €10 for one year. The member price is shown on every product page, next to the public price, and also applies in store.
