After-sales service
A breakdown? We'll guide you.
Tell us what's happening: you'll know straight away who to contact and what to prepare. 2-year warranty on all our new appliances.
1 What's happening?
2 Your appliance
3
Would you rather we handle it, or is the brand not responding? Open your after-sales case with us.
Case open
Thank you. In a few minutes you'll receive an e-mail with your case number and next steps. Keep this number: just give it to us and we'll find everything.
What happens
For leading brands, the brand's official service repairs at your home or refers you to an approved repairer. We give you the link and number.
Brand not responding, or a different brand? Open your case here: we'll handle it with them.
Photos, invoice, messages: everything is kept in your after-sales case. You never have to repeat yourself.
Frequently asked questions
What's the warranty?
2 years, parts and labour, on all our new appliances, from the purchase date on your invoice.
Who repairs my appliance?
For most leading brands (Samsung, LG, Bosch, Siemens, Beko, Whirlpool…), it's the brand's official service, often at home for large appliances. For others, or if the brand doesn't respond, Nimestore opens the case and handles it for you.
Where do I find the model and serial number?
On the appliance's rating plate: in the door frame (washing machine, dishwasher, oven), on the inside wall (fridge) or on the back (TV). A photo of the plate is enough.
My appliance arrived damaged, what should I do?
Don't use it and keep the packaging. Take photos of the appliance and the box, then send your request on this page: we'll arrange the exchange or repair.
And after 2 years?
Repairs are chargeable, on quotation. If you replace the appliance with us, we take back the old one free of charge on delivery.
Need help? Call 02 393 04 02 (Julie answers 24/7) or write to services@nimestore.com.