Nimestore · The essentials, made clear

Delivery, returns & warranty.

Everything you need to know before and after your purchase. The legal details are in our Terms and conditions of sale. Version of 15/10/2026.

Delivery

Your order, delivered to your door with peace of mind.

Lead time
Shown on every product page and repeated before payment.
Costs
Calculated by weight and destination, shown in the basket before you confirm. Delivery is free when stated on the product page.
Carriers
Small parcels: Mondial Relay or BPOST. Large appliances: MHD in Belgium, DSV x Schenker in France.
Time slot and tracking
You get a time slot and follow your delivery live.
To the door or into your home
Delivery to the door everywhere. In Belgium, for a supplement: delivery into the room of use, or with installation. The price of each option is shown on the product page and in the basket.
Floors
Without a lift, we deliver up to the 3rd floor if the appliance fits in the stairwell. Remember to measure it before ordering.
If you are not at home
If you're not there at delivery time, it is rescheduled.
Countries delivered
Belgium and France.
On receipt
Check your parcel and report any visible damage to the driver and to services@nimestore.com as soon as possible.
Old appliance
Free take-back of an equivalent appliance when you buy a new one.

14 days to change your mind from receipt, no reason needed.

1Let us know
Write to services@nimestore.com with your order number, or use the withdrawal form.
2Send back or drop off
Within 14 days, by parcel or at our Temploux store, Wednesday to Friday 10 am to 6 pm and Saturday 10 am to 4 pm.
3Get your refund
Within 14 days, to the payment method used, standard delivery costs included.

Return costs
Paid by you, unless the product is faulty or we made a mistake.
Excluded
Personalised products, perishable goods, unsealed hygiene products, unsealed software and audio or video media.

2 years legal warranty on all new products: free repair or replacement if there is a defect.

How to proceed
Contact services@nimestore.com within 2 months of noticing the defect, with your order number and a description or photos of the problem.
Not covered
Normal wear and tear, accidental damage and use not in line with the manual.

Pay with confidence through Mollie or PayPlug, licensed European payment providers.

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100% secure
Your details are encrypted and entered at Mollie or PayPlug; card payments are confirmed by your bank (3D Secure). Nimestore never has access to your card details.
Payment methods
Available payment methods are shown at checkout. Paying in instalments, if offered, remains subject to the partner's approval.