Terms and conditions of sale

01Seller

Products are sold by Auditel Group SRL, which runs the Nimestore shop, registered office Avenue de la Libération 16, 5060 Auvelais, company and VAT number BE0733.839.741, store at Route de Saussin 62, 5020 Temploux (hereinafter "Nimestore").

Contact: services@nimestore.com or 02 393 04 02, Wednesday to Friday 10 am to 6 pm and Saturday 10 am to 4 pm.

02Scope

Every order implies acceptance of these conditions, accepted by ticking a box before payment. The applicable conditions are those in force on the day of the order. They are written in French, Dutch and English; the contract is concluded in the language chosen by the customer.

03Products

The essential characteristics of each product (including the energy class and product information sheet for the appliances concerned) are shown on its page. Photos are for illustration. Offers are valid while stocks last. If a product becomes unavailable after the order, Nimestore informs the customer and refunds the amount paid for that product within 14 days at the latest.

04Price

Prices are shown in euros, including Belgian VAT and, where applicable, the Recupel or Bebat fee. Delivery costs are shown separately before the order is confirmed. The applicable price is the one displayed at the time of ordering. For discounts, the struck-through reference price is the lowest price charged by Nimestore in the 30 days before the discount. In the event of an obvious pricing error, Nimestore informs the customer, who may then cancel the order free of charge.

05Order

The customer selects products, checks the summary (products, price, costs, lead time), can correct any mistakes, accepts the terms and conditions and confirms the order with the "Order with obligation to pay" button. Nimestore sends a confirmation e-mail containing this information, the terms and conditions and the withdrawal form. Nimestore may refuse an order in the event of an unresolved previous dispute or suspected fraud.

06Payment

Payment is due when ordering. It is processed by Mollie B.V. (regulated by the Dutch central bank) or by PayPlug SAS (regulated by the Banque de France), licensed payment service providers. The customer chooses from the payment methods shown at checkout, including Bancontact and Visa and Mastercard cards.

Payment details are encrypted and entered on the secure environment of Mollie or PayPlug; card payments are confirmed by the customer's bank through strong authentication (3D Secure). Nimestore never has access to card details or the customer's banking credentials.

Where payment in instalments or deferred payment is offered, it is subject to approval by the partner institution and to its own conditions, provided to the customer before any commitment.

The order is processed as soon as payment is confirmed by Mollie or PayPlug. If the payment is refused or abandoned, the order is not validated. Any refunds are made via Mollie or PayPlug, to the payment method used when ordering.

07Delivery

Nimestore delivers in Belgium and France. The delivery time is indicated on each product page and reminded before the order is validated. If no delivery time is indicated, delivery takes place within 30 days of the order at the latest. If this time limit is not met, the customer may require Nimestore to deliver within a reasonable additional period and, failing that, terminate the contract and be refunded without delay.

The risk of loss or damage passes to the customer when they take physical possession of the products. The customer is asked to check the parcel on receipt and report any visible damage to the carrier and to Nimestore as soon as possible; this does not limit their legal rights.

08Trade-in of old appliances

In line with the take-back obligation, Nimestore takes back an equivalent old electrical appliance free of charge when a new one is purchased, as set out on the page Delivery, returns & warranty. Small appliances can also be dropped off at the Temploux store or at a Recupel collection point.

09Right of withdrawal

The consumer has 14 days to withdraw, without giving a reason and without penalty. This period runs from the day the customer, or a third party designated by them, takes physical possession of the product (for an order delivered in several parts: the last product).

To exercise this right, the customer notifies their decision before the deadline with an unambiguous statement, by e-mail to services@nimestore.com or by post, using if they wish the withdrawal form. Nimestore acknowledges receipt without delay.

The customer sends back the product or brings it to the Temploux store no later than 14 days after notification. The direct costs of return are borne by the customer. For products that by their nature cannot normally be returned by post (large appliances, large TVs), the estimated cost of collection is given before return.

Nimestore refunds all payments received, including standard delivery costs, no later than 14 days after being informed of the withdrawal, using the original payment method. Nimestore may withhold the refund until it has received the product or proof of its dispatch. The customer is only liable for any loss in value of the product resulting from handling other than what is needed to establish its nature, characteristics and functioning.

The right of withdrawal does not apply in particular to goods made to the customer's specifications or clearly personalised; sealed goods which are not suitable for return for health or hygiene reasons and have been unsealed; sealed audio or video recordings and computer software which have been unsealed; foodstuffs liable to deteriorate or expire rapidly; goods which, after delivery, have been inseparably mixed with other items.

10Statutory conformity guarantee

All products are covered by the legal guarantee of conformity under the Belgian Civil Code. Nimestore is liable for any lack of conformity that appears within 2 years of delivery. A defect appearing within those 2 years is presumed to have existed at delivery, unless proven otherwise.

The customer informs Nimestore of the defect within 2 months of discovering it. They are entitled, at their choice, to free repair or replacement of the product; failing that, or if impossible, to a price reduction or termination of the contract.

For second-hand products clearly identified as such, the warranty period is 1 year, if stated on the product page. Any commercial warranties from the manufacturer are in addition to the legal warranty and do not replace it.

11After-sales service

For any request (tracking, breakdown, return), the customer contacts services@nimestore.com quoting their order number, or visits the Temploux store Wednesday to Friday 10 am to 6 pm and Saturday 10 am to 4 pm. Nimestore replies within 2 working days.

12Liability

Nimestore is not liable for damage resulting from improper use of the product or from force majeure. This clause does not limit the legal warranty or product liability for defective products, and does not apply in the case of gross or intentional misconduct.

13Personal data

Customer data is processed in accordance with the Privacy policy.

14Complaints and mediation

Any complaint can be sent to services@nimestore.com. If no agreement is reached, the customer may contact the Consumer Mediation Service free of charge, Boulevard du Roi Albert II 8 box 1, 1000 Brussels (consumentenombudsdienst.be).

15Applicable law and courts

These conditions are governed by Belgian law, without depriving consumers living in another EU country of the protection of the mandatory rules of their country of residence. In the event of a dispute, the competent courts are those designated by law, in particular those of the consumer's place of residence.

Terms and conditions of sale.