Appliance breakdowns and maintenance: 10 answers
Washing machine vibrating, tumble dryer no longer drying, filter, noisy fridge, defrosting, marks on dishes, lifespan and repair or replace.
- Washing machine vibrating: check the transit bolts and the levelling
- Tumble dryer: clean the filters after every cycle
- Lifespan: around 10 years for a washing machine
- Fault help: nimestore.com/en-cas-de-panne
Short answer: Most often: transit bolts not removed (new machine), machine not level, laundry unevenly distributed or floor too soft. Level the feet with a spirit level and avoid washing a single heavy item. See washing machine and dishwasher faults.
Each question has a detailed answer here, then a short answer in the FAQ at the bottom of the page. They are written by the Nimestore team in Temploux (Namur), based on what our customers ask us.
The answers in detail
Why does my washing machine vibrate so much?
Excessive vibration often comes from poor levelling, forgotten transit bolts or an unbalanced load; switch the appliance off if moving it is dangerous.
Why is my tumble dryer no longer drying properly?
A tumble dryer that dries badly may have clogged filters, a dirty sensor, an overload or a technical fault; follow the maintenance procedure in the manual.
How do I clean the filter of a washing machine?
Clean the drain filter according to the manual, with the appliance switched off, and allow for water to drain out; not all machines have the same access.
Why is my fridge making noise?
A fridge can produce normal noises from the compressor, fluid circulation or defrosting; a new, intense noise warrants checking the installation and contacting after-sales service.
How do I defrost a freezer without damaging it?
To defrost, unplug it and protect the food; do not use sharp objects or aggressive heat sources, which could damage the circuit.
Why does my dishwasher leave marks?
Marks on dishes often come from incorrect dosing, water hardness, salt or rinsing; first identify the nature of the deposits.
When should I clean a tumble dryer's condenser?
Condenser maintenance depends on the type of tumble dryer and its automatic systems; some heat exchangers should not be cleaned in the same way.
What is the average lifespan of a washing machine?
A washing machine's lifespan varies greatly with use, quality of maintenance, repairs and cycle intensity; an average figure guarantees nothing for a specific model.
When should I repair or replace a fridge?
Whether to repair or replace a fridge depends on the fault, the repair quote, its age, the refrigerant and its annual energy consumption.
How do I maintain my appliances so they last longer?
To extend the life of your appliances, respect load limits, clean filters and seals, keep ventilation clear, and act quickly on any faults as described in the manual.
What to check before you buy
Start with the simple causes listed in the manual. If there is a burning smell, a major leak, a violent mechanical noise or an electrical problem, switch the appliance off and call a professional. The refrigerant circuit and electrical components are not DIY maintenance.
To find out more
- Washing machine or dishwasher broken down: what should you check before calling customer service?
- Maintaining your washing machine and dishwasher: the habits that make them last
- Warranty, Recupel, cancellation and after-sales service: your rights in Belgium
Official sources
- FPS Economy : the law on guarantees in Belgium
- Recupel : collection and recycling of appliances in Belgium
Don't see your question here? Visit the shop at Route de Saussin 62 in Temploux (Wednesday to Friday 10am-6pm, Saturday 10am-4pm), or call 02 393 04 02.
Updated on 5 November 2026. Prices, stock and services: the product page on the day of your order is the reference.
Frequently asked questions
Why does my washing machine vibrate so much?
Most often: transit bolts not removed (new machine), machine not level, laundry unevenly distributed or floor too soft. Level the feet with a spirit level and avoid washing a single heavy item. See washing machine and dishwasher faults.
Why is my tumble dryer no longer drying properly?
Clogged filters (door and condenser), full water tank, overloaded drum or dirty moisture sensor. Clean the filters and wipe the sensors with a cloth dampened with vinegar.
How do I clean the filter of a washing machine?
Front bottom hatch: place a towel and a dish underneath, drain the water through the small hose, unscrew the filter, rinse it and screw it back in firmly. Once a month to once every three months. See maintain washing machines and dishwashers.
Why is my fridge making noise?
Small compressor noises, gurgling or cracking are normal. A loud noise can come from an appliance that isn't level, is touching the wall, or from a fan obstructed by frost. If the noise persists, use our page in case of a fault.
How do I defrost a freezer without damaging it?
Empty it, unplug it, leave the door open with towels and a bowl of hot water inside. Never scrape with a sharp object or a knife. Dry it thoroughly before plugging it back in.
Why does my dishwasher leave marks?
Often a lack of regeneration salt or rinse aid, or a water softener set incorrectly for your local water hardness. Also clean the filter and the spray arms.
When should I clean a tumble dryer's condenser?
The door filter after every cycle; the condenser or heat pump filter roughly every month depending on the model (see the manual).
What is the average lifespan of a washing machine?
About 10 years on average, longer for a well-installed and well-maintained appliance, and often more for premium brands.
When should I repair or replace a fridge?
Repair if the appliance is under 8–10 years old and the fault is simple (thermostat, fan, seal). Replace if the compressor or gas circuit is affected on an older appliance: the repair is expensive and a recent model uses much less energy.
How do I maintain my appliances so they last longer?
Washing machine: filter, seal, and an occasional 60 °C wash. Dishwasher: filter, salt and rinse aid. Fridge/freezer: ventilation, seal and defrosting. Tumble dryer: filters. And an appliance that is properly level. Our brand-specific after-sales service: in case of a fault.
Come and see the appliances in person
At our Temploux shop, we open the doors and compare drums and finishes. Or ask our expert sales adviser online, right now.
Read next
PracticalWashing machine or dishwasher broken down: what should you check before calling customer service?A machine that shows an error code or won't drain is often less serious than it seems. Many 'breakdowns' can be fixed in ten minutes with a filter, a hose or a setting. Here's what you can check yourself, safely, and how to decide between repair and replacement.6 min read
PracticalMaintaining your washing machine and dishwasher: the habits that make them lastA well-maintained washing machine or dishwasher cleans better, uses less energy, smells fresher and lasts longer. Good news: a few minutes a month is all it takes. Here are the habits, appliance by appliance, with a simple schedule to keep handy.6 min read
PracticalWarranty, Recupel, cancellation and after-sales service: your rights in BelgiumStatutory guarantee, manufacturer's guarantee, extended cover, Recupel, cancellation: when buying a big appliance, it's easy to mix it all up. Here, in plain language, is what Belgian law guarantees you, what the brands add, how taking back your old appliance works, and what to do if something goes wrong.7 min read