LG TVs: our customers' most frequent questions
Warranty, software updates, OLED burn-in, model names that differ between France and Belgium, Belgian apps: these are the questions we get asked every week about LG TVs. Here are our honest, checked answers.
- Warranty : 2 years' statutory warranty in Belgium, 5 years of updates
- Model numbers : C64LA here, C67LA or C69LB on lg.be
- Apps : Auvio, VRT MAX, Play yes; Pickx no
- Formats : Dolby Vision yes, HDR10+ and DTS no
Warranty, service and updates
What does the warranty cover in Belgium?
Any new TV bought by a private customer benefits from two years' statutory warranty, provided by the seller. For a purchase made since 1 June 2022, a defect that appears within those two years is presumed to have existed from delivery: it is up to the seller to prove otherwise. If there is a problem, keep your proof of purchase and contact us promptly.
Does LG guarantee the OLED panel for longer?
In the United States, LG offers an extended panel warranty on some high-end OLEDs in 2026. For Belgium, we have not found equivalent written conditions for the 2026 models. We therefore cannot promise any additional cover without an official LG document: ask our expert salesperson for the current position when you buy.
How long will my LG receive updates?
The programme webOS Re:New guarantees five years of new webOS versions on recent TVs. Turn on automatic updates in the settings to receive fixes as well. Samsung promises seven years, and Hisense and Philips announce up to eight years: LG is in the right range, with a clear commitment.
Do older LG models get webOS 26?
LG has rolled out webOS 26 to some of its 2022 to 2025 models eligible for Re:New. The timing depends on the model: check under Settings, TV Information.
Model names, countries and differences
Why are the Belgian and French references different?
LG changes one number and two letters depending on the country and the sales channel. Nimestore often sells the French references : OLED55C64LA, OLED65G64LW. On lg.be, you will see C67LA, C68LA or C69LB for the C6, G67LW or G68LW for the G6 wall-mounted and G69LS for the G6 on a stand. At the same size, the screen, the processor and the features are the same. The W6 (OLED77W69LA) keeps the same name in both countries.
What do the letters and numbers in a reference mean?
In OLED65C64LA : 65 inches, C series, 6 for 2026, 4 for the variant, LA for the finish and region. The details are in our page on the LG 2026 range.
C6 or G6: what's the real difference?
Same α11 Gen3 processor, same 165 Hz, same four HDMI 2.1 ports. The G6 adds a brighter Tandem panel on all its large sizes, the Reflection Free Premium anti-reflection coating (55 to 83 inches), a flat wall-mount design and more powerful sound (60 W in 65 and 77 inches). In a normally lit room, the C6 is enough; facing a glass wall or a large window, the G6 makes the difference.
Do all the C6 models have the Tandem panel?
No, only the 77 and 83 inches. The 42 to 65 inch models have a classic OLED evo panel, very close to that of the C5. That is why the 83-inch C6 is such a good deal.
Is the QNED81 ‘evo' better than a QNED72?
Not really: despite the name, the QNED81 is also 60 Hz, with an α7 Gen9 processor and no Dolby Vision. For a real gain, you need to move up to the QNED85 (120 Hz, VRR 144 Hz, Dolby Vision).
Does the Micro RGB evo come in 75 inches?
In the United States, yes. In France and Belgium, LG only lists the 86 and 100 inches. For a smaller RGB TV, there is the Mini RGB evo in sizes from 50 to 86 inches, including the 55MRGB88B6B at €999.99 with us.
Apps and Smart TV
Which Belgian apps are on an LG?
RTBF Auvio, VRT MAX and Play (formerly GoPlay) are available. For RTL Play, Streamz and VTM GO, we check the app store on the display model before sale, as not all official information is public.
What about Pickx, Telenet, VOO or Orange?
There is no Pickx or Telenet TV app on LG TVs, and VOO or Orange are not offered on recent models. The options: keep the operator's set-top box, or use a Apple TV or a Chromecast, or cast from the app on your smartphone.
Can I send a video from my iPhone or Android?
Yes: AirPlay and Google Cast are built into 2026 LG TVs, and the TV can join the Apple Home app. That is an advantage over some rivals whose system doesn't have Google Cast.
Can you remove the adverts on the webOS home screen?
You can reduce them, but not remove them all. Turn off personalised adverts and content recognition (Live Plus) in the privacy settings, and hide the home screen suggestions. The step-by-step guide is in our settings guide.
Picture, formats and compatibility
Do LG TVs support HDR10+ and Dolby Vision 2?
Neither in 2026. LG is backing the Dolby Vision standard, which is found on almost the whole 4K range (except QNED82, QNED81, QNED72 and NanoCell). HDR10+ content is shown in HDR10, with a very good picture on the brighter models.
Is my soundbar from another brand compatible?
Yes. Connect it to the HDMI eARC socket on the TV: you keep Dolby Atmos and volume control on the LG remote. Only the proprietary features (WOW Orchestra, Dolby Atmos FlexConnect) require an LG soundbar or speakers.
My home cinema amplifier decodes DTS: is that a problem?
LG TVs don't pass through DTS. For a DTS:X Blu-ray, connect the player directly to the amplifier, then the amplifier to the TV. With Netflix or Disney+, which use Dolby, there's no problem.
Are the B6 and C6 good for the PS5?
Yes, both: 4K 120Hz, VRR, four HDMI 2.1 ports. The C6 goes up to 165Hz (useful for a PC), while the European B6 stays at 120Hz, which is enough for a console.
Burn-in, care and simple faults
Does an LG OLED burn in?
With varied use (films, series, sport, different games), it's very rare. The risk concerns static elements shown for hundreds of hours: the logo of a news channel watched all day, the interface of one game, a PC's taskbar. The panel's protections (pixel shifting, logo detection, standby maintenance) do the rest.
My TV makes a small click or stays black after switching off
That's normal: the OLED starts its pixel maintenance routine in standby. Don't unplug the TV from the wall during this time.
No picture on my console's HDMI input
Check the selected source, try another HDMI cable (certified Ultra High Speed for 4K 120Hz) and another port. If the picture drops out at 4K 120Hz, set HDMI Deep Colour to 4K for that port.
The Magic Remote no longer responds
Replace the batteries, then re-pair it: point it at the TV and hold the buttons shown in the manual (usually Home and Back) for a few seconds. If it only works with infrared, the Bluetooth pairing has dropped.
Sound is out of sync or missing on the soundbar
Check that the soundbar is connected to the HDMI eARC, that the TV's audio output is set to the soundbar, and that HDMI control (SIMPLINK) is enabled. Unplug the TV and soundbar for a minute to reset them.
An app crashes or won't start any more
Switch off the TV, unplug it for a minute, then plug it back in. Check for a software update. As a last resort, uninstall and reinstall the app.
Before calling technical support, always do the power reset test: TV switched off, unplugged for a minute, then plugged back in. This fixes a good number of minor webOS issues. If the problem persists, note the full model number of the TV (on the back or in the settings) and contact us.
LG TVs in store
OLED TV LG OLED55C64LA€1,438.00
OLED TV LG OLED65C64LA€1,919.00
TV OLED LG OLED83C64LA€3,883.00
OLED TV LG OLED65G64LW€2,614.00
OLED TV LG OLED77W69LA.AEU€4,999.00
LG 65QNED85B6B QNED TV€843.00
TV QNED LG 43QNED72B6B€374.00
LED TV LG 55MRGB88B6B.AEU€999.00Your question isn't on the list? Check the LG space, our guide to choosing an LG, or come and see us at our Temploux store.
Frequently asked questions
What is the warranty on an LG TV in Belgium?
Two years' statutory guarantee, provided by the seller: during those two years, it is up to the seller to prove that the fault did not exist at the time of purchase. No written LG warranty specifically covering OLED burn-in has been found for Belgium in 2026.
How long does an LG TV receive updates for?
LG promises five years of new webOS versions under the webOS Re:New programme. Security and app fixes arrive through automatic updates.
Why doesn't my LG model number exist on lg.be?
Nimestore often sells the French model numbers (OLED65C64LA, OLED65G64LW). In Belgium, LG uses other variants (C67LA, C68LA, C69LB, G67LW, G68LW). At the same size, it's the same TV.
Can you watch Pickx or Telenet on an LG TV?
There's no Pickx or Telenet TV app on webOS. Keep the set-top box, or use an Apple TV, a Chromecast or casting from your smartphone. Auvio, VRT MAX and Play, however, are available.
Do LG TVs have HDR10+?
No. LG backs Dolby Vision, used by Netflix, Disney+ and Apple TV+. HDR10+ content from Prime Video is shown in HDR10.
Is there a risk of burn-in on an LG OLED?
With varied use, it's very rare thanks to the panel's protections. The risk comes from static elements displayed for hundreds of hours. Leave the TV plugged in overnight so it can carry out its maintenance.
Does the B6 have 144Hz?
Not in Europe: the LG France spec sheet lists native 120Hz with VRR up to 120Hz. That's more than enough for a PS5 or Xbox.
Will my Samsung or Sony soundbar work with an LG?
Yes, via HDMI eARC or optical. You keep Dolby Atmos and volume control; only proprietary features such as WOW Orchestra require an LG soundbar.
Come and compare the screens in person
At our Temploux shop, we switch on TVs side by side with your content. Or ask our expert salesperson online, right now.
Read next
Brand spaceLG: the TV section of the number one OLED brandLG is the brand that made OLED popular, and in 2026 it still offers the widest choice, from 42 to 97 inches. Alongside this signature, there is a Mini LED LCD range, a simple webOS system and TVs designed for gaming. Here is everything you need to know before choosing an LG.7 min read
PracticalSetting up and using your LG TVAn LG TV comes out of the box with settings designed to impress in a shop, not necessarily in your living room. In a few minutes you can get a more natural picture, clearer sound and a console running at full speed. Here are our salesperson's settings, menu by menu.7 min read
Buying guideWhich LG TV should you choose in 2026?An LG, fine, but which one? From the QNED72 at €399.99 to the W6 at €6,499.99, there's an LG TV for every living room. Here's how to find yours based on your budget, room size, lighting and what you watch, with the models and prices from our store.6 min read