Beko maintenance and after-sales service: using, maintaining and troubleshooting your appliances
A well-maintained Beko lasts noticeably longer. Here are the programmes to know, the maintenance steps family by family, the checks to make before calling a technician, and everything you need to know about warranty and after-sales service in Belgium.
- Washing machine : drain filter once a month
- Tumble dryer : filters after each cycle
- Warranty: 2 years statutory, 5 years on registered built-in appliances
- Before calling: the simple checks that avoid a callout
Programmes to know
Washing machine
- Eco 40-60 : the most economical for normally soiled cotton and mixed loads. It lasts nearly three hours, which is normal: it heats less and washes for longer.
- Cold wash (15 °C): for lightly soiled everyday laundry, using up to 82% less energy according to Beko.
- Express / Express 14' : for a small, lightly soiled load that needs refreshing quickly.
- Hygiène+ and Stain Expert : for towels, sheets and stubborn stains.
- Drum cleaning : to run empty about once a month, to prevent odours and deposits.
Tumble dryer
Use the Cotton Ready to Store for everyday essentials and Ready to Iron for shirts. Quick programmes heat more and use more energy: save them for small loads.
Dishwasher
The programme Eco is the most economical despite its length. The Quick&Shine or the roughly one-hour programme is handy for everyday dishes. Keep theintensive for very dirty saucepans.
Oven
Preheat for baking, use the forced-air setting (AeroPerfect on our newer cookers) to bake on two levels, and run the cleaning cycle suited to your oven: Pyrolysis, catalytic or SteamShine (steam).
Caring for each appliance type
Key habits
- Drain filter: once a month
- Door seal: wipe and leave the door ajar
- Detergent drawer: remove and rinse every month
- Empty drum clean
- Empty pockets (coins, tissues)
Key habits
- Lint filter: after each cycle
- Condenser filter: rinse every 5 to 10 uses
- Water tank: empty after each cycle (unless draining directly)
- Humidity sensors: wipe from time to time
Key habits
- Sump filter: every week or two
- Regenerating salt and rinse aid
- Wash arm: unblock the holes
- Door seal: wipe
Key habits
- Defrost when frost reaches 3 to 5 mm (static and MinFrost)
- Clean the door seal
- Dust the rear grille once or twice a year
- Set between 4 and 5 °C
Key habits
- Hob: wipe when cold, use a scraper for sugary spills
- Oven: pyrolytic or steam cleaning depending on the model
- Door seal: do not scrub hard
Key habits
- Dishwasher metal filters every 1 to 2 months
- Carbon (recirculation) filters to be replaced as per the manual
- Let it run for a few minutes after cooking
Descaling
Water is often hard in Wallonia. On the dishwasher, set the softener according to the hardness indicated by your water supplier (the manual explains how) and always keep salt in. On the washing machine, using detergent suited to the hardness and a drum cleaning programme is usually enough; a special descaler can be used from time to time, following the manual. Never use large amounts of vinegar in the seals: over time it can damage them.
Error codes and simple checks
Beko electronic appliances display a code (often a letter followed by numbers) when something is blocked. Their meaning depends on the model : it is given in the manual and, for connected models, in the HomeWhiz app. Rather than giving you an approximate list, here are the checks that solve most cases:
| Symptom | Check yourself |
|---|---|
| The washing machine won't start | Plug and circuit breaker, door properly closed, child lock on, delayed start set |
| It doesn't fill | Tap turned on, inlet hose not kinked, small filter at the hose inlet clean |
| It doesn't drain or spin | Drain filter, drain hose, unbalanced load (a single duvet) |
| Leak under the appliance | Filter not screwed back properly, detergent drawer clogged, too much detergent (suds) |
| The tumble dryer isn't drying well | Lint filters and condenser clean, water tank emptied, load not too big |
| The dishwasher isn't cleaning well | Filter, spray arms turning freely, salt and rinse aid, loading |
| White marks on the crockery | Softener setting, salt, detergent dose |
| The fridge isn't cooling enough | Thermostat, door properly closed, seal clean, ventilation around it, excessive frost |
| The oven doesn't heat up | Clock set (some ovens won't start without it), demo mode, circuit breaker |
| The hob shows a code or beeps | Pan suitable for induction, water on the controls, child lock |
If the code comes back after unplugging the appliance for a few minutes, note it down and call us: it is valuable information for the engineer.
Warranty and after-sales service in Belgium
- 2-year statutory guarantee : for any new appliance bought by a private individual, provided by the seller. So you contact Nimestore, with your proof of purchase. Report the fault within two months of noticing it.
- Registered built-in Beko : Beko Belgium states 60 months' guarantee, with a €95 charge per callout from the 25th to the 60th month.
- Registered Selective Line : 60 months, with a €25 charge per callout from the 25th to the 60th month. This range is reserved for certain retailers; ask us whether your model is part of it.
- Professional use : Beko Belgium states 12 months.
- Repairs : according to Beko Belgium, a repair or replacement does not extend the brand's guarantee period.
Registration : on the Belgian Beko website, under “Register your appliance”. Do it as soon as the appliance is installed, with the serial number and invoice. The maximum deadline for registering should be checked on the brand's website.
Spare parts and accessories
Filters, seals, baskets, racks, drawers and carbon filters: most wear parts can be ordered. In France, Beko announces 12 years of availability of technical parts for large domestic appliances; for Belgium, the equivalent is not published. In any case, European rules require parts for a list of washing machine and dishwasher components to be available for up to 10 years, with delivery within 15 days for dishwashers. For a part, come to the shop with the full reference and the serial number: we will handle the order.
The HomeWhiz app
On connected models, HomeWhiz shows the cycle status, energy consumption and diagnostic codes, and can pass useful information to the technical service. On a non-connected appliance, the manual remains your best ally: keep it (or its PDF version) to hand.
Recupel and end of life
When you buy a new appliance, we take back your old similar appliance free of charge, even from another brand, as provided for by Recupel. Fridges and freezers contain gases that must be treated: never leave them just anywhere.
Stick a little “filter” reminder on your calendar for the first of each month. Two minutes with a cloth, and you avoid the most common pump failure on washing machines. It's the best investment you'll make for your Beko.
Beko in store
Washing machine BEKO BM14WFU39410€382.00
Washing machine BEKO BM34WFT310411€393.00
Tumble dryer BEKO D43H29493W€449.00
Dishwasher BEKO BDFN26460G€449.00
Built-in dishwasher BEKO BDIN38440€649.00
Fridge Freezer BEKO B5RCNE565HXBR€745.00A question not covered here? Check the frequently asked questions about Beko or return to the Beko area.
Frequently asked questions
How do I register my Beko appliance?
On the Belgian Beko website, under “Register your appliance”, with the serial number (label inside the door frame, on the side of the dishwasher door or inside the fridge) and your proof of purchase. This is essential for the 5-year extension announced on the built-in model and the Selective Line.
My Beko washing machine is no longer draining, what should I do?
Unplug it, open the small hatch at the bottom right, place a cloth and a dish, and slowly unscrew the drain filter. Remove coins, hair bands and lint, then screw it back on firmly. Also check the drain hose isn't kinked. If the problem continues, call us.
Who should I contact if there's a fault during the guarantee?
The shop where you bought the appliance: during the two-year statutory guarantee, the seller is responsible. At Nimestore, call us or come into the shop with your proof of purchase, and we'll arrange the next steps.
Are Beko spare parts available for long?
European rules require certain parts (seals, hinges, filters, spray arms…) to be kept for up to 10 years after the end of marketing for washing machines and dishwashers. In France, Beko announces 12 years for large domestic appliance parts; the Belgian equivalent is still to be confirmed.
Do you need to defrost a Beko MinFrost fridge?
Yes, but less often than a classic static fridge: according to Beko, MinFrost halves the frost build-up. As soon as the frost layer reaches 3 to 5 mm, defrost. No Frost and NeoFrost models don't need defrosting.
Come and see the appliances in person
At our Temploux shop, we open the doors and compare drums and finishes. Or ask our expert sales adviser online, right now.
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