Maintenance, 10-year warranty and Haier after-sales service: the practical guide
A well-maintained Haier appliance lasts longer, uses less energy and saves you calls to customer service. Here are the simple steps for the washing machine, tumble dryer, fridge, freezer and wine cooler, what you can check yourself, and above all how the famous 10-year warranty works in Belgium.
- The maintenance tips appliance by appliance
- What you can check yourself before calling
- Warranty 10-year parts : to register within 60 days
- After 2 years: paid labour, packages of €219 or €249
The Haier warranty in Belgium, without the jargon
The basics: 2 years
Every appliance bought from us benefits from the 2-year statutory guarantee, provided by the seller. Haier Benelux also offers its own 24-month warranty, with repairs in Belgium, France or Luxembourg, on presentation of the invoice. Missing or damaged accessories (shelves, door racks) must be reported within 7 days of purchase.
The extension: 10 years on parts
| Point | What the Haier terms say |
|---|---|
| Purchase period | From 1 January 2022 to 31 December 2026 |
| Territory | Belgium and Luxembourg |
| Registration | Within 60 days, at registerhaier.com or via the hOn app |
| Appliances | Washing, drying, dishwashers, cooking, fridges, freezers, wine cellars |
| Years 1 and 2 | Free parts and repair (excluding wearing parts) |
| Years 3 to 10 | Original parts free, labour charged |
| Repair packages | 219 € (appliance aged 3 to 6 years), 249 € (7 to 10 years), 109 € if no fault is found; repair guaranteed for 12 months |
| Exclusions | Wear and tear, consumables (filters, bulbs, fuses), broken glass, incorrect installation, non-original parts, unapproved repairers, professional use, microwaves |
If the repair costs too much
Under Haier's terms, if the repair approaches the price of a new appliance, Haier may offer a replacement via a credit note from the retailer.
Washing machines
Programmes to know
- Eco 40-60 : the most economical for normally soiled cotton, even though it takes longer.
- Smart AI (X5, connected models): the machine chooses for you.
- Refresh : refreshes lightly worn clothing with steam.
- Quick : for a small, lightly soiled load.
- Drum cleaning : run empty once a month.
Routine maintenance
- The drain filter every 2 to 3 months (bottom hatch, towel and shallow tray). Screw it back in firmly: a loosely fitted filter is a common cause of leaks.
- The hoses : check the tightness and condition of the inlet and drain hoses once or twice a year. Test-Achats records more water leaks than average on Haier washing machines: this check is worth doing.
- The door seal : wipe it down and remove hair and objects. The Smart Dual Spray helps but does not replace this step.
- The Autodose tank (I-Pro Series 7 Plus): rinse it when you change detergent.
- Descaling : in Wallonia, the water is hard; run a 60 °C maintenance cycle with descaler every month or two.
The tumble dryer
- The 3-in-1 filter empty after every cycle: this is the step that matters most for longevity and energy use.
- Water tank empty after every cycle, or drain directly into a waste outlet.
- The heat pump filter rinse with clean water every month.
- A temperate room: a heat pump doesn't like icy garages.
The fridge, freezer and wine cellar
- Set the fridge to around 4 °C and the freezer to -18 °C. The My Zone drawer should be set according to its contents.
- The seals : wipe with a sponge and soapy water every month.
- Ventilation : leave the recommended space around the appliance, especially for Cube and American-style models.
- The ABT filter : some models have a filter to replace as per the manual.
- The chest freezer (without No Frost): defrost when the ice exceeds a few millimetres.
- The wine cooler : avoid direct sunlight and proximity to heat sources.
The dishwasher
- The filter at the bottom of the tank: rinse weekly.
- Regenerating salt and rinse aid : top up as soon as the light comes on, with the softener set according to your water hardness.
- The spray arms : clear the holes with a toothpick if needed.
- A hot empty cycle with a special cleaner once a month to remove grease and limescale.
Install properly to avoid problems
Many faults originate at installation. For a washing machine: remove the transport bolts at the back (otherwise the machine vibrates heavily and gets damaged), use new hoses rather than old ones, tighten by hand without forcing, adjust the feet so the machine is perfectly level. For a fridge: let it stand upright for a few hours after being transported lying down before plugging it in, and respect the ventilation space given in the manual. For a fridge with a plumbed water dispenser, have the connection checked for leaks after water is connected.
What you can check yourself
Error codes vary by model: check the manual (downloadable from haier-europe.com) or the diagnostics in the hOn app.
| Symptom | To be checked |
|---|---|
| The washing machine won't start | Door closed, child lock, tap open, delayed start activated |
| Drain error | Drain filter, kinked or blocked hose |
| Water inlet error | Tap, kinked hose, small filter at the hose inlet |
| Leak | Hoses tightened, filter properly reinstalled, too much detergent in the drawer |
| Heavy vibration | Transport bolts removed, feet adjusted, unbalanced load |
| The tumble dryer isn't drying well | Clean filters, tank emptied, suitable programme, drum not overloaded |
| The fridge isn't cooling enough | Temperature setting, door and seal, ventilation, overloaded fridge |
| Unusual fridge noise | Appliance level, nothing touching the rear wall, hose vibrating against the wall |
Haier customer service in Belgium
- Haier Belgium customer service : +32 2 808 41 31 (Luxembourg: 020 880 325).
- Haier Premium Service : Haier announces a priority line Monday to Friday, 9 a.m. to 8 p.m., and a technician on average within 2 days.
- Documents to prepare : invoice, model reference and serial number (rating plate), warranty registration confirmation email.
- Appliance damaged on delivery : do not install it and contact us directly.
Haier's Belgian website also offers spare parts and accessories, care products (Care+Protect) and a maintenance service (Check & Care). For a wear part, ask us: we'll point you in the right direction.
On delivery day: take a photo of the rating plate, register on hOn or registerhaier.com, and file the confirmation email with the invoice. Three minutes that could save you an expensive part in five years' time.
Our Haier appliances in store
Washing Machine HAIER HW100BP14357EU1€549.00
Washing machine HAIER HW100B14959U1FR€504.00
Washing machine HAIER HW90GBD14979UFR€652.00
Tumble dryer HAIER HD100-A357U1-FR€799.00
American-Style & Multi-Door Fridge HAIER HCR5919ENMM€1,056.00
Upright Freezer HAIER H4F306WDH1€646.00More questions? See frequently asked questions about Haier or return to the Haier area.
Frequently asked questions
How do I activate the Haier 10-year warranty?
Register the appliance within 60 days of purchase at registerhaier.com or in the hOn app, for a purchase made in Belgium or Luxembourg between 1 January 2022 and 31 December 2026. Keep the invoice and confirmation email.
What exactly does the 10-year warranty cover?
Original parts for 10 years. In the first two years, parts and repair are free (excluding wear parts). From the 3rd to the 10th year, parts remain free but labour is charged: €219 for an appliance aged 3 to 6 years, €249 for 7 to 10 years, according to Haier's terms.
Are microwaves and consumables covered?
No. The terms exclude consumables (filters, bulbs, fuses), broken glass, wear and tear, incorrect installation and microwaves, according to the general terms.
What is Haier's customer service number in Belgium?
It's +32 2 808 41 31 (Luxembourg: 020 880 325). You can also contact us: we know the procedure.
My Haier washing machine is leaking, what should I do?
Turn off the water and electricity. Check the tightness of the inlet and drain hoses, the drain filter (properly screwed back in) and the detergent drawer. If the water is coming from under the machine, contact customer service or Nimestore.
Come and see the appliances in person
At our Temploux shop, we open the doors and compare drums and finishes. Or ask our expert sales adviser online, right now.
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