Haier: the questions we're asked most
Haier intrigues: a Chinese brand that is the world number one, a 10-year warranty, huge fridges at sensible prices. So our customers have plenty of questions. Here are our frank answers, sorted by theme.
- The brand : group, Candy, reliability
- The appliances : washing, cooling, wine coolers
- The 10-year warranty and after-sales service
- hOn, installation and buying at Nimestore
The Haier brand
Is Haier a Chinese brand?
Yes. Haier was founded in 1984 in Qingdao. The group presents itself as the world's number one in major appliances for more than fifteen consecutive years (Euromonitor ranking cited by the brand). In Belgium, Haier Benelux has been based in Anderlecht since 2012.
What is the link between Haier, Candy and Hoover?
Haier bought Italian brand Candy in 2019, along with Hoover and Rosières. The European headquarters is in Brugherio, Italy. Within the group, Haier plays the role of 'accessible premium' brand, while Candy and Hoover are more price-focused. These are different ranges: don't transfer reviews from one to the others.
Where are Haier appliances made?
Some of the fridges intended for Europe come from the Ploiești factory in Romania (opened late 2021). The washing machines and freezers we checked come from China. Tumble dryers and dishwashers are marketed by Candy Hoover Group.
Is Haier reliable?
Let's be frank. According to Test-Achats' washing machine survey (March 2026), Haier is among the brands with a higher rate of water leaks than average. In the fridge survey (March 2026), Haier does not feature among brands with recurring problems. In both cases, there wasn't enough data to calculate a lifespan. On awards, the HD90-B939E-DF tumble dryer was named Maître Achat by Test-Achats, according to Haier.
Washing
What do I-Pro and X mean?
They are two families of washing machines and tumble dryers. I-Pro Series 1, 3, 5 and 7 Plus, then the new X family (X5, X7, X9, X Series 11). The higher the number, the better equipped the appliance. Details in our Haier washing page.
How do you avoid leaks?
New hoses fitted tightly, tap in good condition, drain filter properly screwed back in, machine level and sensible detergent dosing. Our maintenance tips are in our maintenance and after-sales page.
'Designed to last 20 years': is it guaranteed?
No. These are design targets based on laboratory tests (5,000 wash cycles). Haier states that this is not a lifespan guarantee.
My tumble dryer is rated 'A3': is it class A?
No: 'A3' or 'A2' in an older reference refers to the old label (A+++ or A++). On the new 2025 label, these models are rated E. Our only Haier tumble dryer rated class A under the current label is the HD100-A357U1-FR.
Cooling
Why are the large Haier fridges rated E?
A 600-litre Cube or American fridge inevitably uses more energy than a 350-litre fridge-freezer. Haier offers large class A models in its range, but not in our current selection. Our 2D 60 and 3D 60 fridge-freezers are class D.
Cube, SBS, S+: what's the difference?
The Cube has four doors (fridge on top, freezer below), the SBS (side-by-side) has two vertical doors (fridge on the right, freezer on the left), and the S+ adds a third door with a flexible compartment. See our Haier cooling page.
Does a Haier American fridge need a water supply?
For the HSW59F18EIMM (water and ice), yes. Check the spec sheet for other models with a dispenser: ask us before buying.
Can a chest freezer go in the garage?
The series 7 chest freezers and the HCE520D are advertised as working in very cold environments. Check the climate class on the product sheet.
Does Haier make wine coolers?
Yes, and we have three: the HWS49GAE (49 bottles, 82 cm tall), the WS 105 GA (105 bottles) and the HWS247FDU1 (247 bottles, hOn-connected). Smaller wine coolers are rated F or G: this is common for this type of appliance, which uses little energy in absolute terms.
What is the My Zone drawer?
A drawer with adjustable temperature depending on what you store: meat and fish, cheese or drinks. It's found on many of our fridge-freezers and Cubes.
The dishwasher
Does Haier make dishwashers?
Yes. We stock the XF6C2M1PW: freestanding white, 16 place settings, class C, 42 dB(A), Inverter motor and Smart AI programmes, at €799.99. It is featured in which Haier to choose.
Warranty and aftersales
How does the 10-year warranty work?
Original parts free for 10 years for a purchase in Belgium or Luxembourg between 1 January 2022 and 31 December 2026, provided you register the appliance within 60 days (registerhaier.com or hOn). After 2 years, labour is chargeable: €219 for years 3 to 6, €249 for years 7 to 10.
And after 31 December 2026?
A renewal of the offer has not been confirmed to date. If you're undecided, a purchase before the end of 2026 remains covered.
Who should I contact if something breaks?
Haier Belgium after-sales service on +32 2 808 41 31, or Nimestore: we can help you prepare your claim.
hOn, installation and buying
Is hOn mandatory?
No, all appliances work without it. It adds remote control, downloadable programmes, diagnostics and warranty registration.
Are the FR references different appliances?
No, they are market variants of the same European models. For the Belgian warranty extension, we'll check with you.
What happens to my old appliance?
The Recupel levy, included in the price, funds its recycling. For collection of your old appliance, ask us what's possible at the time of purchase.
Is the Nimesclub member price worth it on Haier?
Often, yes: on several Haier washing machines and freezers, the gap between the public price and the member price is significant. The product page is the reference.
A question not covered here? Ask our online expert advisor, or come to Temploux with your measurements. We'll open the fridge doors and compare drums with you, no pressure.
Haier appliances in store
Washing Machine HAIER HW100BP14357EU1€549.00
Washing machine HAIER HW100B14959U1FR€504.00
Tumble dryer HAIER HD100-A357U1-FR€799.00
American-Style & Multi-Door Fridge HAIER HCR5919ENMM€1,056.00
American-style & multi-door fridge-freezer HAIER HSW59F18EIMM€1,063.00
Upright Freezer HAIER H4F306WDH1€646.00Frequently asked questions
Is Haier reliable?
According to Test-Achats (March 2026), it has no particular problems in cooling, but the washing machine survey reports more water leaks than average. Both surveys lacked data to calculate a lifespan. A Haier tumble dryer was named Maître Achat by Test-Achats.
Is the Haier warranty 10 years all-inclusive?
No: 10 years on original parts, but labour is chargeable after 2 years (flat fees of €219 or €249). Registration is mandatory within 60 days.
Are Haier, Candy and Hoover the same?
Same group, but different products, prices and reliability results. Haier is the most upmarket brand of the three.
Why do Nimestore's Haier references end in FR?
They are French versions, technically identical. Ask us about eligibility for the Belgian warranty extension.
Which app is needed for Haier?
hOn, free, shared by Haier, Candy and Hoover. It is also used to register the warranty.
Does Haier make ovens?
Yes, but we don't have any in our range. We sell Haier's washing, cooling, freezers, wine coolers and a dishwasher.
Where can I see Haier appliances?
At the Temploux store, or ask your questions to our online expert advisor.
Come and see the appliances in person
At our Temploux shop, we open the doors and compare drums and finishes. Or ask our expert sales adviser online, right now.
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