Hisense maintenance and after-sales service: using, troubleshooting and getting repairs
A well-maintained appliance lasts longer and uses less energy. Here are the simple steps to take with your Hisense washing machine, tumble dryer, fridge, dishwasher or oven, what you can check yourself if something goes wrong, and how the warranty and after-sales service work in Belgium.
- The programmes you should know to get the most out of each appliance
- The maintenance tips : filters, seals, descaling, pyrolytic cleaning
- What you can check yourself before calling
- Warranty: 2-year statutory warranty, extensions not confirmed in Belgium
Washing machines
Programmes to know
- Eco 40-60 : the energy label reference programme. It washes normally soiled cotton at 40 or 60 °C using as little energy as possible. It takes a long time, which is normal.
- Quick (15 or 20 minutes): for a few lightly soiled items in a small load.
- Steam refresh (3S series): to remove creases and odours from a garment worn once.
- Cold wash at 15 °C : for delicate colours and lightly soiled laundry.
- Drum cleaning : a maintenance cycle to run empty.
Routine maintenance
- The drain filter, every 2 to 3 months: bottom right hatch, towel and shallow dish; unscrew slowly.
- The door seal : wipe it after heavy washes and remove hair and small objects.
- The detergent drawer : it pulls out completely; rinse it under hot water once a month.
- Descaling : in Wallonia, the water is often hard. A maintenance cycle at 60 °C with descaling product every month or two prevents limescale.
- Leave the door and drawer ajar after washing to prevent odours.
Heat pump tumble dryer
- The lint filter empty after each cycle: a clogged filter lengthens drying and increases energy use.
- Water tank empty after each cycle (or connect the drain hose directly to a waste outlet).
- The heat pump filter (sponge filter, at the bottom): rinse under clean water once a month, then leave to dry.
- Install it in a room between roughly 5 and 35 °C: a heat pump works poorly in an icy garage.
The dishwasher
- The filter at the bottom of the drum: turn, remove, rinse under the tap every week.
- The regeneration salt : fill the tank and set the softener according to your water hardness (your water supplier will tell you).
- The rinse aid : it aids drying, especially without automatic door opening.
- The spray arms : if a hole is blocked, clear it with a toothpick.
- Once a month, run a hot empty cycle with a dishwasher cleaner.
Fridges and freezers
- Set the fridge to around 4 °C and the freezer to -18 °C.
- The door seals : clean them with soapy water; a dirty seal doesn't close properly and increases energy use.
- Ventilation : leave the recommended space behind and above the appliance (except FreshFit models, which are ventilated from the front).
- The water filter for models with a connected dispenser: replace according to the manual, often every 6 months.
- A chest freezer without No Frost defrosts when the ice layer exceeds a few millimetres.
The oven and the hob
- Pyrolysis : remove shelves, drip tray and runners, start the cycle (often 1 h 30 to 2 h), let it cool, then wipe away the ash. The door locks during the cycle, which is normal.
- Steam cleaning : pour water into the base, start the function, then wipe. Ideal for light soiling.
- The induction hob : a damp cloth after use, a glass scraper for sugary spills. Avoid abrasive scourers.
What you can check yourself
Error codes vary by model: always check your appliance's manual (it is also available to download from hisense.fr). Here are the basic checks that resolve most ‘faults'.
| Symptom | To be checked |
|---|---|
| The washing machine won't start | Door properly closed, plug, child lock activated, water tap open |
| Drain error code | Drain filter, kinked or blocked hose |
| Water inlet error code | Tap open, hose not crushed, small filter at the hose inlet |
| The washing machine vibrates heavily | Transit bolts removed, appliance level, unbalanced load |
| The tumble dryer isn't drying well | Lint filter, sponge filter, water tank full, suitable programme |
| Dishes not cleaned properly | Filter, blocked spray arms, salt and rinse aid, loading that blocks the arms |
| The fridge isn't cooling enough | Settings, door not closed properly, seal, appliance pushed against the wall, overloaded |
| The hob shows an error | Pan suitable for induction (magnetic), hob clean and dry, controls not covered |
The app ConnectLife also offers self-diagnosis on connected models: it can help identify the problem before you call.
Warranty and after-sales service in Belgium
Every Hisense appliance bought from us benefits from the 2-year statutory guarantee, provided by the seller. Keep your receipt and note the reference and serial number (on the rating plate, often inside the door frame).
Regarding extended warranties: Hisense France offers 10 years on the Inverter motor of washing machines (parts only), and Hisense UK offers an extension on compressors. Nothing of the sort has been confirmed to date for Belgium. The Belgian Hisense website could not be consulted during our research and the contact details for the Belgian after-sales service are still to be confirmed: that is why we advise you to go through us.
If it breaks down : contact Nimestore with your receipt, the reference and a description (or a photo of the error code). We will direct your request to the right department.
Spare parts
In France, Hisense states spare parts availability of more than 10 years for some washing machines (14 years for the WF3S9043BB3 according to Que Choisir). These figures relate to the French market. For a wear part (seal, filter, shelf), ask us: we will check for you.
Take a photo of the rating plate of each appliance on the day of delivery and keep it with the receipt on your mobile phone. On the day you need after-sales service or a part, you'll have everything to hand in ten seconds.
Our Hisense appliances in store
Washing Machine HISENSE WF3S1043BW3€488.00
Tumble dryer HISENSE DH3S902UWDC€523.00
Dishwasher HISENSE HS672B90B€433.00
Built-in dishwasher HISENSE HV642A65€599.00
Fridge-freezer HISENSE RB370K5SSC€911.00
Built-in oven HISENSE O64213EPBG€549.00More questions? See frequently asked questions about Hisense or return to the Hisense section.
Frequently asked questions
What should I do if my Hisense washing machine no longer drains?
Switch off the appliance, place a towel and a shallow dish, open the small hatch at the bottom right and gently unscrew the drain filter: it's often a coin or a sock that's blocking it. Also check that the drain hose isn't kinked.
How long does the Hisense warranty last in Belgium?
Two years' statutory guarantee, provided by the seller. Hisense France's extended warranties (10 years on washing machine motors) are not confirmed for Belgium. Keep your receipt: it is your proof of purchase.
My Hisense fridge is forming ice at the back, is that normal?
On a Total No Frost model, no. Check that the door closes properly, that the seal is clean and that nothing is touching the back wall. If the frost comes back, contact us.
Should I run the pyrolytic cycle often?
Only when the oven is really dirty, generally every 4 to 6 weeks with regular use. Remove the shelves and trays beforehand, and ventilate the kitchen.
Who should I contact if something breaks down?
Come to us first, with your receipt and the appliance reference (on the rating plate). We know who to contact and save you the search.
Come and see the appliances in person
At our Temploux shop, we open the doors and compare drums and finishes. Or ask our expert sales adviser online, right now.
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