Hisense appliances: the questions we're asked most
Hisense is still a relatively new name in Belgian kitchens, and our customers often ask us the same questions: is it reliable, who makes it, what warranty, why this price? Here are our frank answers, grouped by theme.
- The brand : group, Gorenje, reliability
- The appliances : laundry, cooling, dishwashing, cooking
- Warranty and aftersales in Belgium
- Connected, installation and buying at Nimestore
The Hisense brand
Is Hisense a Chinese brand?
Yes. Hisense is a group founded in 1969 in Qingdao, China, present in more than 180 countries. It is very well known for its televisions (see our Hisense TV section) and it is also a major manufacturer of fridges.
What is the link between Hisense and Gorenje?
Hisense acquired around 95% of the Slovenian company Gorenje in 2018, and therefore also ASKO and ATAG. Some Hisense fridges (from the Valjevo plant in Serbia) and ovens (Slovenian barcode) are developed and made within the Gorenje ecosystem. The washing machines come mainly from China. Hisense and Gorenje remain two separate brands, each with its own ranges.
Is Hisense reliable?
We'd rather be honest: the Test-Achats reliability survey (March 2026) did not have enough responses to calculate the average lifespan of Hisense washing machines and fridges. The good news is that the brand does not appear among those with more faults than average on any one part. We see well-built appliances, but the track record is shorter than for brands that have been around for decades.
Why is it cheaper?
Hisense produces on a very large scale and openly positions itself on 'lots of equipment for the price'. The trade-off sometimes shows on the energy label: many large fridges are in class E.
Washing
What do 1i, 3S, 5i and 7i mean?
These are the series, from the simplest to the most fully equipped. The 3S (core range) has the Inverter motor, steam and wifi; the 5i adds automatic dosing and uses less energy; the 7i has a large screen and voice control. Details in our Hisense laundry page.
Does '10 kg' in the model number mean 10 kg?
No, at Hisense '10' means 10.5 kg: the WF3S1043BW3 washes 10.5 kg.
Are Hisense washing machines noisy?
Around 72 dB(A) during spin, which is the market average (noise class A). Not the quietest, but not noisy either.
Cooling
Why are so many Hisense fridges in energy class E?
Large formats (American-style, multi-door) use more energy, and Hisense prioritises price and capacity. If energy use matters to you, choose the RB370K5SSC fridge-freezer or the single-door RL415N4AWC, both in class C.
How can I tell the energy class of a Hisense fridge from its model number?
On the models we have checked, the last letter of the model number corresponds to the class: RB370K5SSC = class C. The energy label on the product sheet remains the reference.
Does an American-style fridge need a water supply?
For models with a dispenser connected to the mains water (RS5P535NPFE, RF793N4), yes. The Cross Door RQ5P470SEIE doesn't need one. The FTN461WCE1 fridge-freezer has a tank-fed dispenser, so no connection is required.
Dishwashing and cooking
Are Hisense ovens large?
Yes: all built-in Hisense ovens have a 77-litre cavity, more than average. 50 cm cookers have a 68-litre oven.
Which Hisense hob for a limited electrical installation?
Induction hobs can require up to 7.2 kW. Some high-end Hisense models have a power-limiting function; for ours, have your electrical installation checked by an electrician before buying.
Does Hisense make 16-place dishwashers?
Yes, but not in our current selection: our six models are all 14-place. See our Hisense dishwasher page.
What do Hi4, Hi6 and Hi8 mean?
These are the range levels for refrigeration, cooking and dishwashing. Hi2 and Hi4 cover the essentials, Hi6 generally adds wifi and more functions, and Hi8 is the premium range. The level is shown on the official spec sheets.
Does the Hisense oven have Air Fry?
Yes, on several models, including the O64213EPBG and the HO66F (Air Fry Plus). This function blows very hot air to make crispy chips or vegetables with very little fat.
Warranty, after-sales service and parts
Am I entitled to the 10-year motor warranty?
This warranty exists in France (Inverter motor on washing machines, parts only) and in Spain. It is not confirmed for Belgium, so we won't promise it without a document from Hisense Belgium. You benefit from the statutory 2-year legal guarantee.
Who should I contact if something breaks?
Nimestore, with your invoice and the model number. We will direct your request. Simple checks are in our maintenance and after-sales page.
Are spare parts available?
In France, Hisense declares spare parts availability of more than 10 years for certain washing machines. For Belgium, please ask us on a case-by-case basis.
Connected, installation and buying
Is ConnectLife compulsory?
No, all appliances work without it. The app adds remote control, energy monitoring and self-diagnosis. It connects over 2.4 GHz wifi.
Are Nimestore's Hisense model numbers different from those at other shops?
Hisense issues its models with suffixes depending on the country and retailer. Some of our model numbers do not appear on the brand's French website, so we give you the exact specifications, backed by the rating plate.
Is the Nimesclub member price worth it on Hisense?
Often, yes: on Hisense cooking products in particular, the gap between the public and member prices is sometimes significant. On some fridges and freezers, however, it is small. The product page is the reference.
Does Hisense also make washer-dryers?
Yes, including a 5i version with a heat pump, rated class A for both washing and drying. We don't have any in our range at the moment, so ask us if you're interested.
What happens to my old appliance?
The Recupel contribution, included in the price, funds appliance recycling in Belgium. For collection of your old appliance, ask us what is possible at the time of purchase.
Can't find your question here? Ask our expert online sales adviser, or pop in to see us in Temploux with your measurements and photos. We love precise questions: they're what help you avoid nasty surprises.
Hisense appliances in store
Washing Machine HISENSE WF3S1043BW3€488.00
Fridge-freezer HISENSE RB370K5SSC€911.00
American-style & multi-door fridge freezer HISENSE RQ5P470SEIE€868.00
Dishwasher HISENSE HS672B90B€433.00
Built-in oven HISENSE HO66F€849.00
Induction hob HISENSE HI6431SRFZ€599.00Frequently asked questions
Is Hisense a reliable brand for home appliances?
It isn't named among the brands with recurring faults by Test-Achats, but the March 2026 survey didn't have enough responses to calculate the lifespan of its washing machines and fridges. Good build quality, but still a limited track record.
Who makes Hisense appliances?
Hisense makes laundry appliances in China, and part of its cooling and cooking range in Europe, via Gorenje (Slovenia, Serbia), which the group has owned since 2018.
What warranty applies in Belgium?
Two years' statutory warranty. French warranty extensions (10 years on motors) are not confirmed in Belgium, so we don't promise them.
Why is Hisense cheaper than German brands?
Very large-scale production, a deliberately low price positioning and sometimes lower energy efficiency for cooling. For equal features, you often pay less, but check the energy rating.
Which app for Hisense?
ConnectLife, free, shared by Hisense, Gorenje, ASKO and ATAG.
Are Hisense washing machines any good?
Not in Belgium, according to our sources: all our Hisense washing machines are 60 cm front-loaders.
Can I see the appliances before buying?
Yes, in our Temploux store. And our expert online adviser also answers questions.
Come and see the appliances in person
At our Temploux shop, we open the doors and compare drums and finishes. Or ask our expert sales adviser online, right now.
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