Maintenance, error codes and after-sales service for your LG appliance

Why maintenance matters so much

A Direct Drive motor or an Inverter compressor is built to last. But many small faults come from elsewhere: a blocked filter, a kinked hose, a dirty seal. A few minutes of maintenance each month saves a call-out, bad smells and rising energy use. The tips below are general: your model's manual remains the reference.

Looking after your LG washing machine

The drain filter, every 2 to 3 months

It's at the bottom, at the front of the machine, behind a small flap. It catches coins, buttons and lint. When blocked, it stops the water from draining and triggers the code OE.

1. Unplug the machine and, if a wash has just finished, wait for the water to cool.
2. Place a cloth and a shallow container underneath: there's always some water left.
3. Drain through the small emergency hose, then unscrew the filter.
4. Rinse it, clean its housing and screw it back in firmly.

The drum, the seal and the detergent drawer

• Cleaning the drum (Tub Clean): run this programme roughly once a month, with no laundry. Many models will remind you.
• The door seal : wipe it regularly, especially in the fold at the bottom.
• The detergent drawer : remove it and rinse it once a month. On ezDispense models, follow the manual to clean the dispensers, especially if you change detergent.
• After every wash : leave the door and drawer ajar so the inside can dry.

Good habits

• Measure the detergent according to water hardness: too much detergent clogs the machine and leaves residue.
• Empty the pockets and use a net for small items.
• Don't overload the drum: the AI DD works better with a reasonable load.

Looking after your LG tumble dryer

• The lint filter : to clean after every drying cycle. A clogged filter lengthens drying time and pushes up energy use.
• The water tank : empty after each drying cycle, unless the drain is connected.
• The condenser : LG 18 kg tumble dryers have a self-cleaning condenser. Entry-level models, such as the RH8N15WH, don't: clean it from time to time as the manual advises.
• Ventilation : leave space around the appliance and avoid a room that is too cold in winter.

For the WashTower, the steps are the same: drain filter on the washing machine side, lint filter and water tank on the dryer side.

Looking after your LG fridge

• The right temperatures : around 4 °C for the fridge and -18 °C for the freezer.
• The door seals : clean them with soapy water. A seal that doesn't close properly makes the compressor work for nothing.
• The interior : clean it every two or three months with lukewarm water and bicarbonate of soda, no abrasive products. On InstaView models, wipe the glass with a soft cloth.
• The water filter American-style and multi-door fridges with a dispenser: replace according to the manual, usually about every six months.
• The back : dust the compressor area once or twice a year and keep the ventilation space required.

The LG dishwasher and oven

• DF030FL dishwasher : rinse the filter at the bottom of the tub every two to four weeks, top up the regenerating salt and rinse aid, and check that the spray arm holes aren't blocked.
• Oven WS5D7230S : clean the enamelled cavity while still warm, without abrasive products, and use the cleaning function described in the manual.

The most common LG error codes

Codes listed in LG manuals. Their format may vary by model, so check your manual. If a code returns after these checks, don't keep trying.

Smart Diagnosis: your phone to the rescue

On connected appliances, the app LG ThinQ suggests the Smart Diagnosis : it reads the appliance's status, explains the code and suggests the steps to follow. If a repair is needed, this information helps the technician arrive with the right part.

LG warranty and after-sales service in the UK

The first two years

In Belgium, every new appliance benefits from the 2-year legal guarantee of conformity, provided by the seller, so by Nimestore. If something goes wrong, keep your receipt and come and see us in store or ask our expert sales adviser. LG also offers a standard 2-year warranty, covering parts and labour, through an approved centre.

The 10-year LG Benelux warranty

• Washing machines and washer-dryers : the Direct Drive motor part.
• Tumble dryer : the compressor part of the Dual Inverter heat pump.
• Fridges and freezers : the Smart Inverter or Linear compressor part.

This warranty starts after the standard 2 years and lasts 96 months. It covers the parts only : labour and call-out are charged at the approved centre's rates. You need the original receipt and a legible serial number; no prior registration is required. The repair must be carried out by an LG-approved centre. It is aimed at private customers who bought in the Benelux; if you're unsure about your model, ask our expert sales adviser.

LG Premium Care Plus

LG offers an extension that brings cover up to 5 years in total, accidental damage included (knocks, liquids). It is taken out directly with LG, no later than 30 days after purchase or delivery. Terms and price are on the LG Belgium website.

After the guarantee

LG Benelux offers an online repair request on its Belgian website, and its customer service can be reached on +32 (0)15 200 255. Have the full model reference, the serial number (on the rating plate) and your receipt ready. European rules require washing machine spare parts to be available for at least 10 years after a model is discontinued, and for several years for fridges.

When the appliance reaches the end of its life

In Belgium, old appliances are recycled via Recupel : you can drop it off at the recycling centre or return it to the shop when buying an appliance of the same type. Ask us how this works at Nimestore.

LG in store

Washing machine LG F14R15WHS€599.00Washing machine LG F94R35WHSA€637.00Washing machine LG F14X56WHST€655.00LG RH8N15WH Tumble Dryer€545.00Tumble Dryer LG RH8P12WH€1,312.00Washer-dryer LG F214WT8PB€2,073.00LG GBBSJ20DPY Fridge-Freezer€673.00Fridge Freezer LG GBF3102DPY€680.00American & multi-door fridge freezer LG GSXE80PYBD€1,650.00

For other questions, see our LG appliances FAQ, or go back to the LG appliances section. The technologies mentioned here are explained in our LG technologies page.

Frequently asked questions