LG appliances: all your questions, our answers
In store, customers often ask about LG appliances: does the 10-year warranty cover everything, why are the model numbers different from the Belgian website, is Wi-Fi useful, is the WashTower worth it? Here are our answers, sorted by topic.
- 10-year warranty: the part only, not labour
- Model references French market : compare the technical specifications
- Direct Drive on all LG washing machines
- A question missing? Ask in store
The brand and reliability
Are LG appliances reliable?
LG has a good reputation, particularly for its washing machines: the Direct Drive motor, which has no belt, wears little and makes little noise. In consumer associations' reliability surveys, LG generally ranks mid-table, behind the most highly regarded German brands for durability. The details of these surveys are reserved for their subscribers. The 10-year warranty on the motor or compressor part is a good sign of the brand's confidence.
Where does LG come from?
LG Electronics is a South Korean group. Its Belgian subsidiary, LG Electronics Benelux, is based in Edegem. The exact country of manufacture of an appliance is shown on its rating plate.
Which LG appliances can you find at Nimestore?
Around fifty: washing machines, dryers, washer-dryers, two WashTowers, fridges in all sizes and two freezers, plus a dishwasher and an oven. The full range is in the LG appliances section.
Warranty, repairs and parts
Does LG's 10-year warranty cover the entire appliance?
No. LG first provides 2 years' standard warranty, parts and labour. After that, LG Benelux covers a further 96 months the part only: Direct Drive motor for washing machines and washer-dryers, Dual Inverter compressor for dryers, Smart Inverter and Linear compressors for fridges and freezers. Labour and call-out are charged after 2 years.
What do you need to claim the 10-year warranty?
The original receipt and a legible serial number. No prior registration is required. Repairs must be carried out by an LG-approved centre. The warranty applies to private individuals who bought in the Benelux; for any question about your model, ask our expert salesperson.
Who should I contact if something breaks down?
During the first 2 years, it's us: the legal guarantee is provided by the seller. Come to the store with your invoice or contact our expert salesperson. After that, LG Benelux offers an online repair request and a customer service line on +32 (0)15 200 255.
Is there an LG extended warranty?
Yes: LG Premium Care Plus, offered directly by LG, extends cover to 5 years in total, including accidental damage. It must be taken out within 30 days of purchase or delivery at the latest. Terms and prices are on the LG Belgium website.
Are spare parts available for a long time?
EU rules require spare parts to be available for at least 10 years after the end of marketing for washing machines and washer-dryers, and for several years for fridges.
Models and references
Why are Nimestore's LG model references different from the Belgian LG website?
Nimestore often sells models from the French market. For example, a washing machine may be called F14R15WHS in France and carry a different name on the Belgian site. The appliance is very close; compare the technical specifications (capacity, energy consumption, noise, dimensions) rather than the name.
How do you read an LG washing machine reference?
Let's take F94R35WHSA : F = front-loader, 9 = 9 kg, 4 = 1,400 rpm, R = AI DD range. The following letters code the features and colour. Details are in our LG laundry page.
And a fridge reference?
GBB or GBF = fridge-freezer, GSL or GSX = American-style, GML or GMG = multi-door, GLT = single door, GFT = freezer. The energy class is read from the reference: GBBSJ10DEP is class D, GSXE90EVDD also. See our LG cooling page.
Connectivity and ThinQ
Is Wi-Fi needed on an LG appliance?
No, they all work without a connection. Wi-Fi gives access to the ThinQ app. Warning: the N series, the F14R15WHS washing machine, the GBF3102DPY fridge-freezer and the GSLC40 American fridges do not have Wi-Fi.
Is the LG ThinQ app paid?
No, it is free on Android and iPhone.
What is Smart Diagnosis for?
If there is a problem, the app reads the appliance's status, explains the error code and suggests a fix. If a repair is needed, it helps the LG service team prepare the visit.
Washing machines, dryers and WashTower
What's the difference between Inverter Direct Drive and AI DD?
Both are direct-drive motors with no belt. AI DD also assesses the weight and fabric of the laundry to choose the drum movements. It is found on the R and X series.
Are LG washing machines quiet?
Yes: 71 to 72 dB during spin for AI DD, 74 to 75 dB for entry level. The 20 kg rises to 80 dB.
What is the WashTower?
A tower that combines a washing machine and a heat pump tumble dryer, with a central control panel. The F214WT8PB combines 12 kg of washing and 10 kg of drying in a 60 cm width. Unlike a washer-dryer, you wash and dry at the same time.
What do the codes OE, IE, UE and dE mean?
OE: the water doesn't drain, often a blocked filter. IE: no water comes in. UE: unbalanced load. dE: door not closed properly. The steps to follow are in our LG maintenance and after-sales page.
Why does the energy label on LG tumble dryers vary?
Since 1 July 2025, tumble dryers have a new label, from A to G, which is stricter. Some models still show the old scale with '+' signs. The two cannot be compared: look at consumption in kWh.
Fridges
How does InstaView work?
Knock twice on the tinted glass of the door: the interior lights up and you can see what's inside without opening it. Fewer openings means less cold air lost.
Does an LG American fridge need a water supply?
The GSLC40 and GSXE models in our catalogue require a water connection for their dispenser. For other ice-making models, check the product sheet, and allow for a tap behind the fridge if needed.
Why are large LG fridges in class E?
Large volumes with a dispenser use more energy. Here, the American InstaView GSXE models are the exception, in class D. Over fifteen years of running day and night, comparing kWh per year makes sense.
Kitchen and buying at Nimestore
Does Nimestore sell LG dishwashers and ovens?
One of each: the DF030FL dishwasher (13 place settings, class E, €499.99) and the WS5D7230S built-in oven (72 litres, AirFry, €699.99). For a hob and extractor hood, you will need another brand.
Why is the member price different?
Nimesclub members often get a reduced price, sometimes several hundred euros off large LG fridges. Always check the product sheet: it is the reference.
Can I hand in my old appliance?
In Belgium, the Recupel system lets you return your old appliance to the shop when you buy an appliance of the same type, or drop it off at the recycling centre. Ask us how it works at Nimestore.
On delivery day, keep the invoice with the manual and photograph the appliance's rating plate. If you ever need the 10-year warranty, these are the two things we will ask for.
LG in store
Washing machine LG F84N15WHS€390.00
Washing machine LG F14R15WHS€599.00
Washing machine LG F94R35WHSA€637.00
Washing machine LG F14X56WHST€655.00
Tumble Dryer LG RH8P12WH€1,312.00
Washer-dryer LG F214WT8PB€2,073.00
Bottom-freezer fridge freezer LG GBBSJ10DEP€664.00
LG GBBSJ20DPY Fridge-Freezer€673.00
American & multi-door fridge freezer LG GSXV80PZLE€1,448.00
American-style & multi-door fridge freezer LG GMG860EPBE€2,365.00To choose your appliance, read our LG buying guideand to understand technology names, our LG technologies page.
Frequently asked questions
Are LG appliances reliable?
LG has a good reputation, especially for washing machines thanks to its Direct Drive motor, and the brand guarantees the motor or compressor part for 10 years. In consumer surveys, it generally sits mid-table, behind the most highly regarded German brands.
Does LG's 10-year warranty cover the entire appliance?
No. After the standard 2-year warranty, LG Benelux covers the motor part for Direct Drive, the Dual Inverter compressor or the fridge compressor for 96 more months. Labour and call-out are chargeable.
Why are Nimestore's LG model references different from the Belgian LG website?
Nimestore often sells models from the French market. The appliance is very close to its Belgian equivalent, but the name differs. Compare the technical specifications, not just the reference.
Is Wi-Fi needed on an LG appliance?
No, they all work without it. Wi-Fi brings the ThinQ app: remote control, downloadable programmes, consumption tracking and Smart Diagnosis. Some entry-level models do not have it.
What is the WashTower?
A tower that combines a washing machine and a heat pump dryer, with a central panel. It takes up the floor space of a single appliance and allows washing and drying at the same time.
Does Nimestore sell LG dishwashers and ovens?
One of each: the DF030FL dishwasher and the WS5D7230S built-in oven. No LG hob or extractor hood in our range.
Does an LG American fridge need a water supply?
The GSLC40 and GSXE models in our catalogue, yes, for their dispenser. For other ice-making models, check the product sheet.
Come and see the appliances in person
At our Temploux shop, we open the doors and compare drums and finishes. Or ask our expert sales adviser online, right now.
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