Maintenance, error codes and after-sales service for your Samsung appliances
A well-maintained appliance lasts longer and breaks down less often. Here are the simple steps for your Samsung washing machine, tumble dryer, fridge-freezer, dishwasher and oven, the most common error codes, and what you need to know about guarantees and repairs in Belgium.
- Washing machine: drain filter and regular Drum Clean
- Codes 4C, 5C, UE, DC : often fixable yourself
- Statutory guarantee of 2 years at Nimestore
- Motor and Digital Inverter compressor: part guaranteed for 10 years
Why maintenance matters so much
Most of the 'breakdowns' we see in store aren't actually breakdowns: a blocked filter, a kinked hose, a dirty seal. A few minutes of maintenance a month saves a call-out, unpleasant smells and rising energy bills. Connected Samsung appliances help you too: the app SmartThings sends maintenance reminders and flags anomalies.
The advice below is general. Your model's manual remains the reference, particularly for the location of the filters.
Maintaining your Samsung washing machine
The drain filter, every 2 to 3 months
It's at the bottom, at the front of the machine, behind a small flap. It catches coins, buttons and lint. When blocked, it stops the water from draining and triggers the code 5C.
- Unplug the machine and, if a wash has just finished, wait for the water to cool.
- Place a cloth and a shallow container underneath: there's always some water left.
- Drain through the small emergency hose if there is one, then unscrew the filter.
- Rinse it under the tap, clean its housing and screw it back in firmly.
The drum, the seal and the detergent drawer
- Drum Clean : run the drum cleaning programme when the machine reminds you, with no laundry and no detergent.
- The door seal : wipe it regularly, especially in the bottom fold, where water and hair build up.
- The detergent drawer : remove it and rinse it once a month. On models with automatic dosing, follow the manual to clean the reservoirs.
- After every wash : leave the door and drawer ajar so the inside can dry. It's the best cure for bad smells.
Good habits
- Measure detergent according to water hardness and how dirty the laundry is: too much detergent clogs the machine.
- Run a hot cycle at 60 °C from time to time to limit deposits.
- Empty pockets and use a mesh bag for underwired bras.
Maintaining your Samsung tumble dryer
- The lint filter : to clean after every drying cycle. A clogged filter lengthens drying time and pushes up energy use.
- The water tank : empty it after every drying cycle, or connect a direct drain if your installation allows it.
- Other filters : heat pump tumble dryers sometimes have a second filter or a heat exchanger to clean from time to time. Follow your model's manual.
- Ventilation : leave space around the appliance and avoid a room that is too cold in winter.
Maintaining your Samsung fridge
- The right temperatures : around 4 °C for the fridge and -18 °C for the freezer.
- The door seals : clean them with soapy water. A seal that doesn't close properly makes the compressor work for nothing.
- The interior : clean every two or three months with lukewarm water and bicarbonate of soda, without abrasive products.
- The water filter American-style and multi-door models with a dispenser: replace according to the manual, usually about every six months. An old filter gives water an unpleasant taste and slows the flow.
- The back : dust the compressor area once or twice a year and leave the planned ventilation space clear.
Samsung models are No Frost : no defrosting required. If frost appears anyway, check that the door closes properly.
Maintaining your Samsung dishwasher
- The filter, at the bottom of the tub: rinse it under the tap every two to four weeks.
- The regeneration salt : top up the salt reservoir as soon as the light comes on, even if you use 'all-in-one' tablets. It protects the machine from limescale.
- The rinse aid : it aids drying and prevents streaks.
- The spray arms : check from time to time that their holes aren't blocked.
- A cleaning cycle with a suitable product, every month or two, empty.
Maintaining your Samsung oven and hob
- Pyrolysis : run it when the oven is really dirty, after removing the shelves, trays and the Dual Cook divider. Then wipe away the ash.
- Steam cleaning : for light cleaning between pyrolytic cycles.
- The door seal : clean it gently, without scrubbing hard.
- The induction hob : a scraper for sugary spillovers, to be removed quickly, then a ceramic hob cleaner. Never use an abrasive sponge.
Set a 'filters' reminder on your phone, or note it in a corner of your diary, every two months: washing machine drain filter, dishwasher filter and fridge seals. Ten minutes in all. It's the best insurance against minor breakdowns, and it's free.
The most common Samsung error codes
| Code | Device | What it means | What to do |
|---|---|---|---|
| 4C | Washing machine | Not enough water coming in | Is the tap open? Is the hose kinked? Is the inlet filter clogged with limescale? |
| 5C | Washing machine | Water isn't draining | Clean the drain filter, check the drain hose |
| UE or Ub | Washing machine | Unbalanced load | Spread the laundry out, avoid washing a single large item on its own |
| DC | Washing machine | Door problem | Close the door firmly and check that no laundry is caught in it |
Codes shown in Samsung manuals. Their format may vary depending on the model. If the code persists after these checks, don't keep trying: contact the after-sales service.
On a connected appliance, the SmartThings app often shows an explanation of the code and the steps to follow. On some models, it can also send a diagnosis to Samsung's service.
Warranty and Samsung service in Belgium
The first two years: the statutory guarantee, with us
In Belgium, every new appliance benefits from the 2-year legal guarantee of conformity from delivery. It is owed by the seller, so by Nimestore. If something breaks down, keep your receipt and come and see us in store or ask our expert sales adviser.
Samsung's manufacturer's guarantee
- 24 months manufacturer's guarantee on household appliances, with proof of purchase.
- 10 years on the Digital Inverter motor part for washing machines bought since 1 April 2026.
- 10 years on the Digital Inverter compressor part for fridges.
- After 2 years, the labour and call-out of the technician are at your expense, even when the part is covered.
As with all guarantees, it excludes normal wear and tear, lack of maintenance, poor installation, impacts, repairs by an unapproved repairer and professional use.
After the guarantee
Samsung offers an online repair request on its Belgian website, with its approved centres. Have the full reference and the serial number of the appliance to hand, listed on the rating plate (often around the door seal, inside the fridge or on the side of the dishwasher door), along with your receipt. Spare parts must remain available for several years after a model is discontinued, under EU rules: at least 10 years for washing machines and dishwashers.
We are not aware, at this time, of any Samsung extended guarantee specific to household appliances in Belgium. For longer cover, ask our expert sales adviser what is available at the time of your purchase.
When the appliance reaches the end of its life
In Belgium, old appliances are recycled via Recupel : you can drop it off at the recycling centre or return it to the shop when buying an appliance of the same type. Ask us how this works at Nimestore.
Samsung in store
Washing machine SAMSUNG WW90CGC04DAB€514.00
Washing machine SAMSUNG WW11DB7B94GB€1,199.00
Tumble dryer SAMSUNG DV90DG6845HH€999.00
Samsung RB34C705CB1 Fridge-Freezer€742.00
Fridge-freezer SAMSUNG RB38C7B6AS9€1,799.00
Dishwasher SAMSUNG DW60DG790FSL€699.00
Built-in Oven SAMSUNG NV7B45502AB€1,079.00For other questions, see our Samsung household appliances FAQ, or go back to the Samsung appliances area. The technologies mentioned here are explained in our Samsung technologies page.
Frequently asked questions
What does code 5C mean on a Samsung washing machine?
Water isn't draining properly. Most often, the drain filter is blocked or the drain hose is kinked. Clean the filter at the bottom front of the machine, having first placed a towel and a container to hand.
And code 4C?
Not enough water is coming in. Check that the tap is open, that the inlet hose isn't kinked and that the small filter at the hose inlet isn't clogged with limescale.
What should I do if the washing machine shows UE or Ub?
The load is unbalanced: a single large item, such as a bath mat or a duvet, has ended up on one side. Spread the laundry out, add a few items if needed and restart the spin cycle.
Who should I contact if something breaks down during the first 2 years?
Us, the seller: in Belgium, the 2-year statutory guarantee is owed by the shop. Keep your receipt and come and see us or contact our expert sales adviser.
What does the 10-year guarantee on the Samsung motor cover?
The Digital Inverter motor part for washing machines bought since 1 April 2026, and the Digital Inverter compressor part for fridges. After 2 years, labour and call-out remain at your expense.
How long do spare parts remain available?
EU rules require manufacturers to keep spare parts for washing machines and dishwashers available for at least 10 years after a model is discontinued, and for several years for fridges.
Come and see the appliances in person
At our Temploux shop, we open the doors and compare drums and finishes. Or ask our expert sales adviser online, right now.
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