Samsung appliances: all your questions, our answers
In store, the same questions often come up about Samsung appliances: is it reliable, what does the guarantee cover, what do the model numbers mean, do you need Wi-Fi? Here are our answers, sorted by topic, no beating about the bush.
- Warranty: 2-year statutory warranty + Samsung manufacturer's warranty
- Motor and compressor: part guaranteed for 10 years, not labour
- Wi-Fi is useful, not essential
- A question missing? Ask in store
The brand and reliability
Are Samsung appliances reliable?
Samsung is a solid brand, very well equipped for its price, especially for washing machines and fridges. In consumer association reliability surveys, it generally ranks behind the most highly regarded German brands for durability. The details of these surveys are reserved for their subscribers. In practice, good maintenance and a model suited to your use matter as much as the logo.
Where are Samsung appliances made?
Samsung Electronics is a South Korean group. Its appliances are manufactured in several factories around the world. The exact country of manufacture of an appliance is shown on its rating plate.
Which Samsung appliances can you find at Nimestore?
Nearly 90 appliances: washing machines, tumble dryers, washer-dryers, plenty of fridges (single-door, fridge-freezers, American-style, multi-door), dishwashers, ovens and induction hobs. The full range is in the Samsung appliances area.
Warranty, repairs and parts
What does the warranty on a Samsung appliance bought in Belgium cover?
First, you have the 2-year statutory guarantee, provided by the seller, so by Nimestore. Samsung adds a manufacturer's guarantee of 24 months on appliances, with proof of purchase. Finally, the part Digital Inverter motor of washing machines bought since 1 April 2026 and the part Digital Inverter compressor of fridges are guaranteed for 10 years.
Is the motor really guaranteed for 20 years?
No, not any more in 2026. You may still see this figure in old French adverts. For a washing machine bought since 1 April 2026, it is 10 years, and only the part. After 2 years, labour and the technician's call-out are charged.
Who should I contact if something breaks down?
For the first 2 years, come to us: visit the store with your invoice or ask our expert sales adviser. After that, Samsung offers an online repair request on its Belgian website, with its approved service centres. Have the full model reference, the serial number and your invoice ready.
Is there a Samsung extended warranty for appliances?
We haven't found a Samsung extension specific to household appliances in Belgium to date. Ask our expert salesperson what exists at the time of your purchase.
Are spare parts available for a long time?
Yes, European rules require it: at least 10 years after the end of production for washing machines and dishwashers, and several years for fridges. That's a good reason to choose a model officially sold in Belgium.
Models and references
How do you read a Samsung model number?
Let's take WW11DB7B94GB : WW = washing machine, 11 = 11 kg, D = 2024 model year, B = Bespoke design, 7 = 7000 series. The last letters code the features and the colour. For a fridge like RB38C7B6AS9 ): RB = fridge-freezer, 38 = range of about 390 litres, C = 2023, and the letter A just after the numbers corresponds to the energy rating. Full details are in our laundry and refrigeration.
How do you tell what year a model is from?
The year letter: C = 2023, D = 2024, F = 2025, H = 2026. An older model isn't necessarily worse: it's often cheaper, for similar features.
Why does the same model have several model numbers?
For the colour (white, black, stainless steel, grey), the finish or the country of sale. Two model numbers that differ by only one letter may or may not have the same features: compare the technical data sheet.
What is the Bespoke range?
It's Samsung's design, premium range: glass doors or refined finishes, colours, and often the most advanced features (automatic dosing, AI Wash, class A for cooling).
Connectivity and SmartThings
Do you need Wi-Fi to use a Samsung appliance?
No. All appliances work without a connection. Wi-Fi adds tracking on your phone, AI Energy mode, maintenance reminders, diagnostic help and, on some models, programmes you can download.
Is the SmartThings app paid?
No, it's free on Android and iPhone. It requires a Samsung account and a Wi-Fi connection where the appliance is located.
Do all my appliances have to be Samsung?
No. Each Samsung appliance works on its own. Having several appliances from the brand lets you track everything in the same app and, for laundry, link the tumble dryer to the washing machine so it chooses the right programme by itself.
Washing machines and tumble dryers
Does a 11 kg Samsung washing machine fit a standard recess?
In width, yes: 60 cm, like all our Samsung washing machines except the 20 kg. In depth, allow up to 60 cm without the door on the 11 kg. For a narrow recess, the 8 kg model with a 48 cm depth is made for you.
Why are Samsung washer-dryers rated class D?
Because the label rates the full cycle, washing and drying, and condensation drying uses a lot of energy. Washing alone remains in class A. Only the Laundry Combo, which dries by heat pump, is class A for the full cycle.
Is a class C tumble dryer bad?
No: it's a heat-pump tumble dryer rated on the new label, which is stricter, in force since July 2025. But a class A model uses noticeably less energy if you dry often.
What do the codes 4C, 5C, UE and DC mean?
4C: no water is coming in. 5C: the water doesn't drain, often a blocked filter. UE or Ub: unbalanced load. DC: door problem. The steps are in our Samsung service and aftercare page.
Fridges
Does a Samsung American fridge need a water supply?
Some models do, for the water dispenser and ice cubes. Others have a tank you fill by hand. Check the product page, and allow for a tap behind the fridge if needed.
What does Family Hub mean?
A large touchscreen built into the door: notes, calendar, music, recipes, home control. It's a comfort feature, not a preservation one, and it adds electronics.
Why are so many Samsung fridges in class E?
Large capacities, American and multi-door models, use more energy and are often rated E. Fridge-freezers range from class A to class E. For a fridge that runs day and night for fifteen years, looking at the annual consumption in kWh makes sense.
Dishwashers and cooking
Which Samsung dishwasher should I choose?
Our favourite is the DW60DG790FSL: class A, 43 dB, WaterJet Clean and Wi-Fi. The other models are class C or D, with a few euros more per year on the bill. The comparison is in our Samsung dishwashers page.
What is Dual Cook?
A divider splits the oven into two zones at two different temperatures, so you can cook two dishes at once. On Flex models, the door can open at the top only. Everything is explained in our Samsung cooking page.
Do you need a Samsung cooker hood with a Samsung hob?
No. The hob works with any hood. Only the function that switches on and adjusts the hood from the hob requires a compatible Samsung hood.
Buy from Nimestore
Why is the member price different?
Nimesclub members often get a reduced price, sometimes several hundred euros off Samsung appliances. Always check the product page: it's the reference.
Can I hand in my old appliance?
In Belgium, the Recupel system lets you return your old appliance to the shop when you buy an appliance of the same type, or drop it off at the recycling centre. Ask us how it works at Nimestore.
Before you come in, take a photo of the rating plate of your old appliance and measure the space. With that, we can advise you in five minutes and avoid nasty surprises on installation day.
Samsung in store
Washing machine SAMSUNG WW90CGC04DAB€514.00
Washing machine SAMSUNG WW90DB7U94GB€1,099.00
Washing machine SAMSUNG WW11DB7B94GB€1,199.00
Tumble dryer SAMSUNG DV90DG6845HH€999.00
Washer-dryer SAMSUNG WD18DB8995BZ€2,262.00
Samsung RB34C705CB1 Fridge-Freezer€742.00
Fridge-freezer SAMSUNG RB38C7B6AS9€1,799.00
American & multi-door fridge-freezer SAMSUNG RS70F64KET€1,115.00
Dishwasher SAMSUNG DW60DG790FSL€699.00
Built-in Oven SAMSUNG NV7B45502AB€1,079.00
SAMSUNG NZ63B6056GK Induction Hob€759.00To choose your appliance, read our Samsung buying guideand to understand technology names, our Samsung technologies page.
Frequently asked questions
Are Samsung appliances reliable?
Samsung is a solid brand, very well equipped for its price. In consumer surveys, it generally ranks behind the most reputable German brands for durability. Good maintenance and choosing the right model matter just as much as the brand.
What does the warranty on a Samsung appliance bought in Belgium cover?
The 2-year statutory guarantee, provided by the seller (Nimestore), plus the 24-month Samsung manufacturer's guarantee. The Digital Inverter motor part of washing machines bought from 1 April 2026, and the compressor part of fridges, are guaranteed for 10 years.
Is the motor really guaranteed for 20 years?
No, not in 2026. That figure comes from old French offers. For washing machines bought from 1 April 2026, it's 10 years, and only for the part: labour and call-out are chargeable after 2 years.
Do you need Wi-Fi to use a Samsung appliance?
No, all of them work without a connection. Wi-Fi adds phone tracking, AI Energy mode, maintenance reminders and diagnostic help.
Why do Samsung model numbers change from one shop to another?
The same machine comes in several colours, finishes and versions depending on the country. The last letters of the model number code these variants: always compare the technical data sheet, not just the name.
How do you tell what year a Samsung model is from?
Look at the letter after the capacity or volume: C for 2023, D for 2024, F for 2025 and H for 2026. For example, WW11DB7B94GB is a 2024 model.
Does a 11 kg Samsung washing machine fit a standard recess?
In width, yes: 60 cm. In depth, allow up to 60 cm without the door. Measure your recess before choosing.
Does a Samsung American fridge need a water supply?
Some do, for the dispenser and ice cubes. Others have a tank you fill. Check this point on the product page before buying.
Come and see the appliances in person
At our Temploux shop, we open the doors and compare drums and finishes. Or ask our expert sales adviser online, right now.
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