Hisense TVs: our customers' frequently asked questions
Warranty, apps, differences between two models, names that change from country to country: these are the questions our customers ask us most often about Hisense TVs. Clear, honest answers, just like in store.
- Statutory guarantee of 2 years in Belgium
- VIDAA : up to 8 years of updates (models from 2025)
- No OLED, so no burn-in
- Belgian apps: checking in store is advised
Warranty, updates and service
What does the statutory guarantee cover?
In Belgium, every new TV bought by a private individual from a trader benefits from 2 years' statutory guarantee. For a purchase made since June 2022, the fault is presumed to have existed at delivery for these 2 years: it is up to the seller to prove otherwise. Report a fault promptly after noticing it. For any additional commercial guarantee, ask us for the written terms in store.
Are updates automatic?
Yes, if the TV is connected to the internet and automatic updates are switched on. You can also check manually in Settings, Support, System update. Hisense promises up to 8 years of VIDAA updates for models from 2025, placing the brand among the most generous (Samsung promises 7 years, LG 5 years).
Will my TV get Dolby Vision 2?
Only if it is a UR9S, UR8S or U7S Pro, fitted with the most powerful processor. Rollout began in August 2026 via update. The U7SE, A7S, A5S and the 2025 models (100U7Q, 100E7Q Pro) will not get it, but they keep standard Dolby Vision.
What should I do with my old TV?
The Recupel levy is included in the price of your new TV, and your old appliance is taken back when you buy a new one. You can also drop it off at a Recupel collection point or at the recycling centre.
Apps and VIDAA system
Which apps are available?
Netflix, Prime Video, Disney+, YouTube and Apple TV are available on VIDAA. The catalogue is, however, smaller than on Google TV. On the Belgian side, Pickx, Telenet TV, VOO and Orange do not have an app on VIDAA. Auvio is not listed by the RTBF for VIDAA, and the availability of VRT MAX, Play, Streamz or VTM GO is not confirmed by an official page as of October 2026. Our rule: we check together in the app store of the TV on display before promising you an app. The full picture, all brands, is in is built in for iPhone, iPad and Mac. From Android, YouTube and Netflix launch on the TV via their cast button, and Galaxy smartphones offer direct sharing (Tap View or Smart View). Samsung TVs don't have full Google Cast like a Google TV: for an app that only works with Chromecast, a Google TV Streamer solves the problem. The details by brand are in.
What if an app is missing?
Three simple solutions: the your provider's box (connected via HDMI), AirPlay 2 from an iPhone or iPad, or an Google TV stick Apple TV connected to an HDMI port. Belgian operators also all support the Apple TV.
Can I watch DTT on a Hisense?
Yes. The 2026 models we sell have a dual tuner for DTT, cable and satellite (DVB-T2, DVB-C, DVB-S2) and a CI+ card reader. In Wallonia and Brussels, the RTBF still broadcasts its channels free of charge in HD DTT. Recording to a USB stick or hard drive depends on the country and model ('depending on location' according to Hisense): check on the TV.
Picture, burn-in and differences between models
Why doesn't Hisense make OLED?
In Europe, the 2026 range relies entirely on Mini LED and RGB MiniLED, which are brighter and cheaper in large sizes. If you mainly watch films in the evening, in the dark, an OLED from another brand keeps the edge on blacks and viewing angles. Our comparison OLED, Mini LED or RGB helps you decide.
UR8S or U7S Pro?
Both have an anti-glare screen, Dolby Vision 2 and 50 W of sound. The UR8S, with RGB MiniLED, offers purer colours and goes up to 180 Hz; the U7S Pro stays at 165 Hz. In 55 inches, the recommended retail price gap is €200 (€1,499.99 vs €1,299.99). For a colour and film enthusiast, the UR8S; for maximum value for money, the U7S Pro.
Why do I see a halo around subtitles?
It's the 'blooming' of Mini LED screens: the zone of LEDs lighting the subtitle spills slightly onto the black around it. This is normal and more visible in complete darkness. Leave local dimming switched on and choose Filmmaker mode; a little light in the room makes the effect almost invisible.
The picture is too blue or too vivid, is it a fault?
No, these are the factory settings. Switch to Filmmaker or Cinema mode, colour temperature 'warm'. All our tips are in setting up your Hisense TV properly.
Model names and countries
Are 55U7SPRO and 55U7S Pro the same TV?
Yes. Our catalogue sometimes writes the model number as one word. In France and Belgium, Hisense model numbers are the same, with no country suffix.
I read a review of the 'U7S' or the 'UR9SG', is it my model?
Be careful. The UK U7S (model code TUK) seems to match our U7SE. In the United States, models ending in G (Google TV) or F (Fire TV) have different sizes, different brightness levels and sometimes different ports. Rely on European reviews or the hisense.fr product sheet.
How do you tell a model's year?
Look at the letter after the series: S = 2026, Q = 2025, N = 2024. So the 100U7Q is a 2025 model, the 55UR8S a 2026 model.
Connections, sound and gaming
Which port should I connect my soundbar to?
On the HDMI 3, the eARC port, using an HDMI cable. Turn on HDMI control (CEC) and choose the ARC/eARC output in the sound settings. A soundbar with a subwoofer remains the best addition for cinema, even with Devialet sound.
Can I connect Bluetooth headphones?
Yes, the 2026 models we sell have Bluetooth, except the A5S according to the 50-inch spec sheet. A slight audio delay is possible depending on the headphones.
Is my TV ready for the PS5 Pro?
All our Hisense Mini LEDs (U7SE, U7S Pro, UR8S, 100U7Q) support 4K 120 Hz with VRR and ALLM. On the U7SE, use HDMI 3 or 4. The A7S stays at 60 Hz: the console works, but without 120 Hz.
Installation and power consumption
Which wall mount for my Hisense?
The mount must match the VESA hole pattern and the weight of the TV. Some examples from the official spec sheets: 200 × 300 mm for the 55U7SE and 55A7S, 400 × 300 mm for the 50U7SE and 65U7S Pro, 400 × 400 mm for the 55UR8S, 800 × 400 mm for the 100-inch models (over 60 kg for the 100U7Q). Also check that your wall is strong enough.
Does a Hisense Mini LED use a lot of power?
Energy classes E in SDR and G in HDR are normal for a bright TV. For example, Hisense gives a maximum power consumption of 160 W for the 50U7SE and 240 W for the 65U7S Pro; in everyday use, consumption is considerably lower. The energy-saving mode reduces the bill, at the cost of a less bright picture.
Hisense or TCL?
Two brands very close in brightness and price. Hisense has VIDAA, Devialet sound and Dolby Vision 2 first; TCL has Google TV, with more apps, including those of some Belgian operators. Compare with our TCL section.
Simple faults to check before calling
- No picture from the console : check the source (Input button), try another certified Ultra High Speed HDMI cable and another port.
- No sound from the soundbar : check the HDMI 3 (eARC) port, that CEC is switched on and that the audio output is set to ARC/eARC.
- App crashing : install the system update, then delete and reinstall the app.
- Very bright picture and demo video : the TV is in shop demo mode. Switch back to Home mode in the settings.
- Remote not responding : replace the batteries, then pair the Bluetooth again (see manual).
- DTT channels missing : run a channel search for DVB-T2 again.
If the problem persists, note the exact model number of the TV (label on the back) and any message shown, then contact us or come and see us in store with your proof of purchase. We'll look into it together.
Our Hisense models in store
Mini LED TV HISENSE 50U7SE€595.00
Mini LED TV HISENSE 55U7SE€700.00
Mini LED TV HISENSE 55U7SPRO€1,299.00
MINILED TV HISENSE 55UR8S€1,296.00
MINILED TV HISENSE 65UR8S€1,481.00
Mini LED TV HISENSE 100U7Q€1,992.00
TV QLED HISENSE 43A7S€398.00
QLED TV HISENSE 32A5S€281.00Frequently asked questions
How long does the guarantee on a Hisense TV last?
In Belgium, every new TV benefits from a 2-year statutory guarantee, owed by the seller. During these 2 years, it is up to the seller to prove that a fault did not exist at the time of purchase. We do not promise any extension without written documentation: ask us for the terms in store.
How many years of updates on a Hisense?
Hisense promises up to 8 years of VIDAA system updates for its models from 2025. The model-by-model details have not been published.
Are Auvio, VRT MAX and Pickx available on a Hisense TV?
Pickx has no app on VIDAA, Auvio is not listed by the RTBF, and VRT MAX or Play are not officially confirmed. We check with you on the TV on display before you buy. With your provider's box, everything works.
Can a Hisense TV suffer burn-in?
No. The 2026 Hisense models are LCD screens (LED, Mini LED, RGB MiniLED), with no risk of burn-in, unlike OLED. You can leave a news channel or a game on screen for hours.
Do Hisense TVs run Google TV?
No, not in Europe: they run VIDAA, Hisense's own system. The US models running Google TV or Fire TV (model codes ending in G or F) are not the same.
U7SE or U7S Pro: which one should you choose?
The U7S Pro is the choice for a bright living room: much brighter, anti-glare, VRR 165 Hz on four ports and Dolby Vision 2. The U7SE suits a darker room or a tighter budget: Mini LED 144 Hz, 40 W sound, from €799.99.
Which soundbar should you pair with a Hisense TV?
Any HDMI ARC or eARC soundbar will work, connected to HDMI 3. With a compatible Hisense soundbar, the Hi-Concerto feature makes the TV and soundbar play together.
Come and compare the screens in person
At our Temploux shop, we switch on TVs side by side with your content. Or ask our expert salesperson online, right now.
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