Sony Bravia TVs: our customers' frequently asked questions
Here are the questions our customers ask us most often about Sony TVs, in store and online. Clear, honest answers, including when the answer is 'no'.
- Warranty : 2 years, unchanged despite the Sony and TCL agreement
- Updates : no duration published by Sony
- HDR : Dolby Vision yes, HDR10+ no
- Apps : Auvio, VRT MAX, Play yes; Pickx no
Warranty, service and the future of Sony
What warranty for my Sony TV?
In Belgium, every new TV bought by a private individual benefits from 2 years' statutory guarantee. For a purchase made since 1 June 2022, a fault that appears within these 2 years is presumed to have existed at delivery: it is up to the seller to prove otherwise. Keep your receipt. For any possible extension, ask our expert salesperson what is offered at the time of purchase.
What does the Sony and TCL agreement change?
Sony and TCL announced in January 2026 the creation of a joint venture for TVs, fromApril 2027. The Sony and Bravia brands are retained. For a TV bought today, the warranty remains unchanged. Models from later years may use TCL display technologies: the 2026 range, however, is entirely designed by Sony.
Is OLED burn-in covered?
Sony does not mention any specific burn-in warranty for Belgium. With varied use (films, series, TV), the risk is low. It mainly concerns static logos displayed for hundreds of hours. If you leave a news channel on all day, a True RGB set such as the Bravia 7 II gives you more peace of mind.
Updates and Google TV
How long will my Sony receive updates?
Sony has not published any fixed duration. Bravia sets receive updates from Google TV and Sony's software, but there is no written commitment like at Samsung (7 years) or LG (5 years). Keep automatic updates on to benefit from fixes.
Do I need a Google account?
It is recommended for installing apps and getting recommendations. The basic TV mode lets you use the TV without an account, with channels and HDMI inputs only.
Does my Sony have Gemini?
2026 models include Gemini, Google's assistant, to search for a film by speaking naturally. The exact availability of features may depend on language and region.
Belgian apps
Auvio, VRT MAX, Play: does it work?
Yes. Google TV offers RTBF Auvio, VRT MAX, Play, VTM GO and Streamz. It's a real advantage of Sony in Belgium: Telenet TV, VOO TV+ and Orange TV Go are also available as apps on Google TV, whereas they are absent from Samsung and LG.
What about Proximus's Pickx?
There is no Pickx app for retail TVs. Proximus reserves it for its TV box, Apple TV and casting from a smartphone. If you are with Proximus, keep the box or consider an Apple TV. The full details are in is built in for iPhone, iPad and Mac. From Android, YouTube and Netflix launch on the TV via their cast button, and Galaxy smartphones offer direct sharing (Tap View or Smart View). Samsung TVs don't have full Google Cast like a Google TV: for an app that only works with Chromecast, a Google TV Streamer solves the problem. The details by brand are in.
Picture and HDR
Why no HDR10+ on Sony?
Sony has chosen the Dolby Vision, used by Netflix, Disney+, Apple TV+ and many 4K Blu-rays. HDR10+ content (some Prime Video films) displays in HDR10, with a good picture. Be aware: the Bravia 2 II set doesn't have Dolby Vision either.
Will my Sony get Dolby Vision 2?
Not in 2026: Sony does not support Dolby Vision 2. Don't count on it when buying.
Why does my Sony say '100 Hz' or 'Motionflow 400'?
In Europe, a 120 Hz panel is often advertised as '100 Hz'. The figures 'Motionflow XR 400/480' are motion-processing marketing. Sony's true maximum refresh rate is 120 Hz (60 Hz for the Bravia 2 II).
Differences between similar models
Bravia 9 II or Bravia 7 II?
Same True RGB technology. The 9 II is brighter, has more zones, and a anti-reflection filter and more powerful sound (80 to 85 W). The 7 II costs around €1,000 less in 65 inches (€1,999.99 versus €2,999.99). In a very bright living room, the 9 II is worth the difference.
Bravia 8 II or Bravia 6?
The Bravia 8 II is a high-end QD-OLED, brighter, with XR processor, Acoustic Surface audio and Studio Calibrated modes. The Bravia 6 is an entry-level OLED, without XR, but with four HDMI 2.1 ports. For pure cinema, the 8 II; for a budget or several consoles, the 6.
Bravia 3 or Bravia 3 II?
The Bravia 3 (first generation) is 60 Hz with an X1 processor. The Bravia 3 II moves up to 120 Hzwith XR processor and four HDMI 2.1 ports. Check the 'II' and 'XR' in the model number. All series are compared on our page Sony 2026 range.
Countries and model names
Are the model numbers different in Belgium and France?
No: sony.be and sony.fr use the same model numbers, for example K-55XR35M2PB. There are sales-channel variants with identical appearance: XR32M2, XR35M2 and XR39M2 for the Bravia 3 II, S20M2 and S25M2 for the Bravia 2 II, A62, A65 and A69 for the Bravia 6. A '.CEI' suffix at a retailer is a logistics code.
Why does a US review mention a different number?
In the United States the numbers differ: Bravia 7 II = XR70M2, Bravia 8 II = XR80M2, Bravia 3 II = XR30M2, Bravia 6 = A60. It's the same series, but some features or sizes may differ.
Sound and soundbars
Which soundbar with my Sony?
Any soundbar connected via HDMI eARC works. With a Sony Bravia Theatre compatible, the function Acoustic Center Sync turns the TV's speakers into a centre speaker, and the soundbar's settings appear in the TV menu. On the Bravia 9 II, 7 II and 8 II, the eARC port is HDMI 3, one of the two HDMI 2.1 ports: connect the console to HDMI 4.
Is the TV's built-in sound enough?
For everyday TV, yes. For films, the 20 W of the Bravia 6, 3 II and 2 II are still modest: a soundbar with a subwoofer makes all the difference. The Bravia 9 II and 8 II have much richer built-in sound. Our advice is in our TV sound guide.
Before choosing your Sony, note three things: the distance from your sofa, your TV provider and the number of devices to connect. With those, you'll find the right model in five minutes in store.
Sony Bravia TVs in store
LED TV SONY K43S25M2PB€601.00
TV LED SONY K55XR35M2PB€822.00
LED TV SONY K65XR35M2PB€1,107.00
OLED TV SONY K55A65PB€1,193.00
OLED TV SONY K65A65PB€1,490.00
LED TV SONY K65XR75M2B€1,864.00
LED TV SONY K65XR95M2PB€2,633.00
OLED TV SONY K65XR8M25B€2,421.00Simple faults to check
- The TV won't switch on : check the socket, then unplug the TV for a minute before plugging it back in. If the light flashes red, note the number of flashes and contact us.
- No 4K 120 Hz with the PS5 : check the port (HDMI 3 or 4 on the high-end models), that the HDMI signal format is set to 'Enhanced Format', and the HDMI cable supplied with the console.
- No sound from the soundbar : check that it is on the eARC port, that HDMI control is switched on and that the TV's audio output is set to the soundbar.
- An app crashes : clear its cache in the app settings, or uninstall it and reinstall it.
- The picture has a 'soap opera' effect : turn off Motionflow smoothness and switch to Cinema mode. See our page setting up your Sony TV properly.
- The remote control no longer responds : replace the batteries, then re-pair it by following the Remotes and accessories menu.
- Channels have disappeared : run an automatic channel search again (aerial, cable or satellite depending on your set-up).
If the problem persists, contact us with the TV's full model number (on the back or under System, then About). To find the whole brand, go back to theSony hub or see our guide which Sony to choose.
Frequently asked questions
What is the warranty on a Sony TV in Belgium?
Two years' statutory guarantee. During those two years, it is up to the seller to prove that a fault did not exist at the time of purchase. Keep your receipt safe.
Is Sony selling its TV business to TCL?
Sony and TCL plan a joint venture for TVs from April 2027, with the Sony and Bravia brands retained. For a Bravia bought today, the warranty is unchanged.
How many years of updates for a Sony TV?
Sony has not published any duration. Bravias receive updates for Google TV and Sony's software, but without a set commitment like Samsung's 7 years or LG's 5 years.
Do Sony TVs have HDR10+?
No, none. They have Dolby Vision (except the Bravia 2 II), HDR10 and HLG. HDR10+ content is shown as HDR10.
Can you watch Pickx on a Sony?
Not as an app on the TV: Pickx goes through the Proximus box, an Apple TV or casting from a smartphone. Auvio, VRT MAX, Play, Telenet TV, VOO TV+ and Orange TV Go, however, are available on Google TV.
Which Sony for a PS5 and an Xbox?
The Bravia 3 II or the Bravia 6, the only ones with four HDMI 2.1 ports. The Bravia 9 II, 7 II and 8 II have only two.
Bravia 3 II or Bravia 2 II?
The Bravia 3 II, for €100 more: 120 Hz instead of 60, Dolby Vision, VRR and XR processor. The Bravia 2 II is only suitable as a small secondary TV.
Are the Belgian and French model numbers different?
No, they are the same (for example K-55XR35M2PB). There are only sales-channel variants (XR32M2, XR39M2 for the Bravia 3 II; A62, A69 for the Bravia 6) with identical appearance.
Come and compare the screens in person
At our Temploux shop, we switch on TVs side by side with your content. Or ask our expert salesperson online, right now.
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